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Discussion topic: Hi keep getting the message below and despite several attempts and calls to resolve.

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This message was authored by Mark+Rol This message was authored by: Mark+Rol

Hi keep getting the message below and despite several attempts and calls to resolve.

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This message was authored by caesarome This message was authored by: caesarome

Re: Hi keep getting the message below and despite several attempts and calls to resolve.

Posted by a Superuser, not a Sky employee. Find out more

@Mark+Rol 

Are you signed in with the correct username/email address that matches your primary account ?

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This message was authored by Mark+Rols This message was authored by: Mark+Rols

Re: Hi keep getting the message below and despite several attempts and calls to resolve.

I have yes but have an issue that my primary I think is different from current as has been changed.

 

Perhaps this is causing the issue??

This message was authored by caesarome This message was authored by: caesarome

Re: Hi keep getting the message below and despite several attempts and calls to resolve.

Posted by a Superuser, not a Sky employee. Find out more

@Mark+Rols wrote:

I have yes but have an issue that my primary I think is different from current as has been changed.


I'm not sure what you mean by this so do you mean you left Sky and returned after being away for 12 months or more as that will be the only reason that your primary ID would change that I can think of.

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This message was authored by Mark+Rols This message was authored by: Mark+Rols

Re: Hi keep getting the message below and despite several attempts and calls to resolve.

Never left I get what you mean now and yes I use my Primary ID and still get the message have tried clearing cache, data and reloading the app etc. And nothing seems to work.

This message was authored by caesarome This message was authored by: caesarome

Re: Hi keep getting the message below and despite several attempts and calls to resolve.

Posted by a Superuser, not a Sky employee. Find out more

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Mark+Rols This message was authored by: Mark+Rols

Re: Hi keep getting the message below and despite several attempts and calls to resolve.

Nice one thankyou 

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Hi keep getting the message below and despite several attempts and calls to resolve.

Posted by a Sky employee

Thank you for escalating this. We’ve sent an invite to chat 

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Hi keep getting the message below and despite several attempts and calls to resolve.

Posted by a Sky employee

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂 

Mark+Rol
Topic Author
This message was authored by Mark+Rol This message was authored by: Mark+Rol

Re: Hi keep getting the message below and despite several attempts and calls to resolve.

Still having the same issue over a year on called again today as now have diamond tier but unable to access the app for any of the benefits really frustrating tbh

This message was authored by caesarome This message was authored by: caesarome

Re: Hi keep getting the message below and despite several attempts and calls to resolve.

Posted by a Superuser, not a Sky employee. Find out more

What was the result of the chat you had with the messaging team last year ?

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