Gamification update?

[TechmanagerMal]

• It appears the number of posts with answers marked is dropping or has stagnated, I appreciate it is difficult to get members to credit the relevant posts with the Mark as Answer option however they do use the Like button and it is time-consuming for Oracles and Community Management to oversee the results.
• How about crediting the posts with those Likes, as posters and frequent contributors currently do and when they reach a certain level automatically mark them as answers?
• The OP could still retain the option to answer or even disagree with the automated system and override it?
• Oracles and Community Managers retain the ability to oversee the results.
• Just a thought as, although they don't "Make Prizes" points do represent effort and gratitude.

[TechmanagerMal]

• Anyone interested, @Federica-C perhaps?

[Federica-C]

Hi @TechmanagerMal,

I agree with you that it's important to mark helpful replies as answers as a way to highlight valuable suggestions and not as a way of progressing through levels. As forum managers, we mark helpful responses where we can, but given the volumes we deal with, we inevitably miss some. 

We indeed encourage users to use the 'mark as answer/solution' feature whenever the community has provided an exhaustive answer to your query or you found the advice provided helpful in any way, but not necessarily a solution to the issue, because sometimes "no, you can't do what you're looking for" is also a valid response.

Marking a response as the solution/answer will bump it to the top of the thread, making it easier to see to everyone within the thread and at discussion level too by adding a green 'solved' label to the preview.

Learn how to Get the most out of the Sky Community.

[TechmanagerMal]

• With respect @Federica-C you missed my point, I am suggesting that more OP's mark a thread with a like for the poster who helps most rather than using the "Mark as Answer" option.
• If those likes added by others, who agree it's a good answer too, reach a certain level it could trigger a "Marked as answer" automatically.
• I would suggest 5 likes equals an answer?

[TechmanagerMal]

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@TechmanagerMal wrote:

• It appears the number of posts with answers marked is dropping or has stagnated, I appreciate it is difficult to get members to credit the relevant posts with the Mark as Answer option however they do use the Like button and it is time-consuming for Oracles and Community Management to oversee the results.
• How about crediting the posts with those Likes, as posters and frequent contributors currently do and when they reach a certain level automatically mark them as answers?
• The OP could still retain the option to answer or even disagree with the automated system and override it?
• Oracles and Community Managers retain the ability to oversee the results.
• Just a thought as, although they don't "Make Prizes" points do represent effort and gratitude.

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• A random example of this practice here - Early exit - Sky Community post 3

[Federica-C · Accepted solution]

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@TechmanagerMal wrote:

• With respect @Federica-C you missed my point, I am suggesting that more OP's mark a thread with a like for the poster who helps most rather than using the "Mark as Answer" option.
• If those likes added by others, who agree it's a good answer too, reach a certain level it could trigger a "Marked as answer" automatically.
• I would suggest 5 likes equals an answer?

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I see where you're coming from @TechmanagerMal, but likes are not an indicator that a post is a solution to the issue being presented. Sometimes, in fact, it could just be that users find the comment funny or they agree with a particular opinion, rather than find it helpful in regards to the query. 

What we could do more is going through responses with a reasonable amount of likes, determine if they address the original query, and manually mark them as the answer. But, as I said, we deal with high volumes and we don't have the capacity to go through every single discussion just now. Also, we'd like to encourage the peer-to-peer interaction and see more users indicating whether a reply has been helpful to them or not, rather than use an automated process.

Thanks for sharing the idea though, it give us a lot to think about on how to encourage the 'mark as aswer' behaviour more. 🙂👍