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Discussion topic: Cant get into my sky app

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This message was authored by Button1983 This message was authored by: Button1983

Cant get into my sky app

Can't login to my sky app 

Account unauthorised to use my sky app

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Button1983
Topic Author
This message was authored by Button1983 This message was authored by: Button1983

Re: Cant get into my sky app

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Cant get into my sky app

Posted by a Superuser, not a Sky employee. Find out more

Are you using the MAIN account login and not a SUB login?

Button1983
Topic Author
This message was authored by Button1983 This message was authored by: Button1983

Re: Cant get into my sky app

Main account been like this for a while now tried phoning sky today and said try uninstall and reinstall still no luck

This message was authored by caesarome This message was authored by: caesarome

Re: Cant get into my sky app

Posted by a Superuser, not a Sky employee. Find out more

@Button1983 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

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Button1983
Topic Author
This message was authored by Button1983 This message was authored by: Button1983

Re: Cant get into my sky app

Thanks for the help 🙂 

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Cant get into my sky app

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Button1983 to chat.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cant get into my sky app

Posted by a Sky employee

Thanks for chatting to us @Button1983 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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