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Discussion topic: Cannot sign in juddering screen ?

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This message was authored by BORGY This message was authored by: BORGY

Cannot sign in juddering screen ?

Hi, I have been trying to sign in on my Sky account on my windows 11 laptop using microsoft edge and all I get is a badly juddering screen ? This is only recent as I have signed in several weeks ago and it was no problem. It has been a week now and still cannot sign in. I phoned Sky and after a 31 minute wait the operator could not help me so I am stuck. My wife can sign in on her phone no problem and all my other places that I sign in are working fine it,s only Sky not working ? Any help will be much appreciated.

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Cannot sign in juddering screen ?

Posted by a Superuser, not a Sky employee. Find out more

Sounds like an issue with Windows, try another browser and/or updating windows

BORGY
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This message was authored by BORGY This message was authored by: BORGY

Re: Cannot sign in juddering screen ?

Thanks for your reply. Funnily enough I have just managed to sign in to my Sky account via this community page but if I try direct on Sky it still gives the juddering crazy screen. I will just have to sign in via this page in future then so at least I can now see my account again. Cheers.

This message was authored by Teri0567 This message was authored by: Teri0567

Re: Cannot sign in juddering screen ?

Hi everyone 

this is my first time on this forum .    Just looking at Borgy's  message on this.   I am getting exactly the same with the juddering screen which is impossible to log in.    I am in the process of updating changes on my sky products and services and although i have spoken to a woman from sky helping me get my new contract in place I just wanted to log in to my account to check things.   I have been with sky since 2020 and this has never happened to me.   Its nothing to do with my browser or my windows as everthing else is working perfectly.    Why is it happening ?   I did exactly the same as Borgy and logged in while in here and it seems to let me through.    The sky letter i recently got through  clearly explains to access your account to view  your changes , just log in to sky.com/manage

this is the sign in portal thats on their documents but only gives you the juddering screen.   its very annoying.   Anyone else experiencing this ?

BORGY
Topic Author
This message was authored by BORGY This message was authored by: BORGY

Re: Cannot sign in juddering screen ?

Hi Teri glad you saw my post and it has helped to sort out your sign in problem.

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