Cannot access sky vip on app

[Megan1989]

Help! 
When I access the sky app and try to go on the vip section, it shows this message...

 however, I am a sky vip gold customer and have access to this online through the website, but then I get directed to the app again! 

[caesarome]

@Megan1989 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Megan1989 an invite to chat.

[Lisa-P1987]

We are still looking to help you Megan1989. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks