0

Discussion topic: Can’t sign into my Sky App says account not authorised

Reply
Avatar for KimK87
Level 1 icon
What's this?
This message was authored by: KimK87

Message posted on ‎16 Dec 2025 10:24 AM

Can’t sign into my Sky App says account not authorised

As above, for some reason I was signed out of my Sky app and now when I try to sign in it says my account is not authorised. I've been a Sky customer for 5 years so no idea why this is happening! 

Report post
Post 1 of 10
664 Views
0 Likes
Reply
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎16 Dec 2025 10:53 AM

Re: Can’t sign into my Sky App says account not authorised

Posted by a Superuser, not a Sky employee. Find out more

@KimK87 

If you are using a VPN try disabling it.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 10
657 Views
0 Likes
Reply
Avatar for KimK87
Level 1 icon
What's this?
Topic Author
This message was authored by: KimK87

Message posted on ‎16 Dec 2025 12:05 PM

Re: Can’t sign into my Sky App says account not authorised

Hello, 

 

I tried disabling but it still won't let me sign in 😞

Report post
Post 3 of 10
645 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎16 Dec 2025 01:48 PM

Re: Can’t sign into my Sky App says account not authorised

Posted by a Superuser, not a Sky employee. Find out more

When you now try to sign in

what is happening ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 4 of 10
634 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎16 Dec 2025 01:50 PM

Re: Can’t sign into my Sky App says account not authorised

Posted by a Superuser, not a Sky employee. Find out more

When you now try to sign in what is happening ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 5 of 10
633 Views
0 Likes
Reply
Avatar for KimK87
Level 1 icon
What's this?
Topic Author
This message was authored by: KimK87

Message posted on ‎16 Dec 2025 06:18 PM

Re: Can’t sign into my Sky App says account not authorised

The same thing, still saying my account is not authorised 

Report post
Post 6 of 10
620 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎16 Dec 2025 06:26 PM

Re: Can’t sign into my Sky App says account not authorised

Posted by a Superuser, not a Sky employee. Find out more

I just noticed you said you tried disabling the VPN so is it actually turned off, if it is try rebooting the device the app is installed on.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 7 of 10
613 Views
0 Likes
Reply
Avatar for FS408Marcus
Level 1 icon
What's this?
This message was authored by: FS408Marcus

Message posted on ‎02 Jan 2026 10:18 PM

Re: Can’t sign into my Sky App says account not authorised

I'm having the same problem had white screen and doing nothing so deleted and reinstalled app changed password now getting not authorised whats next we years customer 

Report post
Post 8 of 10
79 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎02 Jan 2026 10:27 PM

Re: Can’t sign into my Sky App says account not authorised

Posted by a Superuser, not a Sky employee. Find out more

@FS408Marcus 

Are you using a VPN or if you are using an iphone or iPad are you using the private relay feature, if the answer is yes to either then disable it.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 9 of 10
73 Views
0 Likes
Reply
Avatar for FS408Marcus
Level 1 icon
What's this?
This message was authored by: FS408Marcus

Message posted on ‎02 Jan 2026 11:31 PM

Re: Can’t sign into my Sky App says account not authorised

Not i phone only Android have checked vpn settings they are not on 

Report post
Post 10 of 10
64 Views
0 Likes
Reply
Reply