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Discussion topic: Can’t log in to website or app

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This message was authored by Harveyt24 This message was authored by: Harveyt24

Can’t log in to website or app

Hi all I'm new to sky, I have been signed out of my app and I can't seam to log back in on the app or website, I put email and password in and it goes to postcode and doesn't do anything, I have tried resetting password etc and nothing is working.

please say someone knows how to resolve this issue.

 

Many thanks 

Harvey 

 

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This message was authored by caesarome This message was authored by: caesarome

Re: Can’t log in to website or app

Posted by a Superuser, not a Sky employee. Find out more

If it goes to the postcode screen have you entered this ?

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Harveyt24
Topic Author
This message was authored by Harveyt24 This message was authored by: Harveyt24

Re: Can’t log in to website or app

Yeah I have entered it and it doesn't do anything won't load I just press continue and it doesn't do a thing I have tried 100 times on website and app it's so frustrating. 

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t log in to website or app

Posted by a Superuser, not a Sky employee. Find out more

@Harveyt24 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Can’t log in to website or app

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Harveyt24  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Can’t log in to website or app

Posted by a Sky employee

We are still looking to help you @Harveyt24 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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