Can’t add Netflix to mobile phone

[luke99]

I pay for Netflix through sky. And I'm unable to add to my mobile phone. As it seemed that my Netflix has been set up with a different email then the one with sky. I can log out on my tv and it gives me an option to log back in with sky. 

please advise 

[mikealanr]

Hi @luke99 

Sky are only responsible for the billing. Signing in sends a signal to netflix to tell them to stop billing you. All credential management is the responsibility of netflix.

See: https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

You can check the email address used by opening netflix on your sky device > go to profile icon > get help > member.

 If you have forgotten the password for this you will need to reset it via Netflix: https://www.netflix.com/gb/LoginHelp

If the wrong netflix account has been linked to your Sky account as per the sky article you need to contact netflix and ask them to unlink it.

MikeAlanR