Can’t access my Vue tickets

[Angelcakes26]

I have tried to get my Vue cinema tickets on the sky vip app and it says I have no access to this promotion but I have a sky cinema subscription. I read the answer from the last time this was brought up on the 10th of June but i have deleted and reinstalled the app and still nothing. Is there so where else you can get them from? Or how do I fix the issue.

[Paula147]

I'm also having exactly the same issue. I've tried reinstalling the app but no luck 

[Blizo]

Same have also deleted and reinstalled and no luck 😫

[Sp3n]

I am also having this issue

[JohnO18]

Been into my VIP section. The Vue tickets tab is there. When I press it - states "sorry you do not have access to this promotion". Been a sky customer for 25 years. Always had the codes before and I am a sky cinema subscriber. Tried to do it through the auto bot and it went round in circles.... 

[Steve-nl]

I have sky cinema but when I go down on the Sky VIP section and click on the tickets, it says I have no access to this promotion. 
The same is also showing on my Dads account.

Any ideas?

[Makrorich]

Same problem today!!!   App says no access, what's up with Sky.  Last problem was find the codes, which were there but in a diffent position inside the app and a way to find them.   Anyone know how to reclaim/find  your free Vue tickets code you've have rightfully claimed!?!

[TPee1]

 

I am a Sky cinema customer. I have located the free cinema tickets area in the VIP app however it says they are unavailable to me. Is anyone else having the same issue?

[CAT7919]

Mine is the same I'm very confused 

[dominicgc]

I have the same issue, tried to book a pair of tickets but app telling me I do not have access.

[Darren84]

Same on mine. It must be something wrong with the app

[g-hilton]

Ditto. Bit of a bummer - I'm off work today and it's chucking it down so I thought I might go to the cinema. 

[Muisface]

Same issue here, have Sky Cinema, confirmed that Im a Sky VIP member. I can enter other promotions but dont have access to this. 

[Neil195]

Contacted Sky Customer service and even the sky rep couldn't access theirs. Assume everyone has no access. 

[Nimbob]

Hello everyone,

Thank you for bringing this issue to our attention. Our relevant teams are currently investigating the matter, and we appreciate your patience and understanding as we work towards a resolution.

I am going to mark this reply as the answer so that everyone has the most up-to date information.