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This discussion topic has been answered Discussion topic: Booted out of the MySky App and now can't log in to App or My Sky via website

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Message posted on ‎20 Nov 2025 10:32 AM

Booted out of the MySky App and now can't log in to App or My Sky via website

I was logged into the MySky app on my iPhone (latest Op system installed) - then was suddenly logged out and can't log back in.

Tried to log in to the Website to view my account - can't log in there either, I go around in circles entering my username and password to be taken back to the log in page.

 

HELP!

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Message posted on ‎20 Nov 2025 12:02 PM

Re: Booted out of the MySky App and now can't log in to App or My Sky via website

Posted by a Superuser, not a Sky employee. Find out more

@thebaldocks 

Is it working for you now ?

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This message was authored by: caesarome Answer

Message posted on ‎20 Nov 2025 12:02 PM

Re: Booted out of the MySky App and now can't log in to App or My Sky via website

Posted by a Superuser, not a Sky employee. Find out more

@thebaldocks 

Is it working for you now ?

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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This message was authored by: thebaldocks

Message posted on ‎20 Nov 2025 12:31 PM

Re: Booted out of the MySky App and now can't log in to App or My Sky via website

yep - randomly can now log in - very odd, wondering if there was a maintenance window that we didn't know about!

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Message posted on ‎20 Nov 2025 01:09 PM

Re: Booted out of the MySky App and now can't log in to App or My Sky via website

Posted by a Superuser, not a Sky employee. Find out more

Possibly as I was hit with a technical error when going to access the app on two devices this morning but both are now working, either that or there was an error with it which has now been fixed.

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