Autofill Name incorrect on sky VIP

[Bubbles7223]

I am raising this topic from last year.

Every time I enter a competition on my sky app, it spells my name wrong.  

I've cleared cache etc, deleted the app, deleted all the sky apps.  Checked my prefilled  info in my phone.  Have a Samsung s20.  

Nothing works.  It's always wrong and I have to amend it manually.  It's the only app that's wrong.  

Has anyone got any clue?  It's bizarre.  It's like it must be a hidden code and can't be changed forever.  What happens if someone gets married and changes their name?  There must be a fix. 

Any ideas?  

Thanks 👍 

[caesarome]

Is your name spelt correctly via your online account now:

https://www.sky.com/myaccount/my-details

[Bubbles7223]

Yes it's correct in there 

[caesarome]

@Bubbles7223 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Bubbles7223.

[Addie15]

Update-We are closing this chat now, but if there is anything else we can help with, please do not hesitate to reach out. Thanks.

[Jo191b]

Did you resolve this as I have something very similar but it's the wrong name 

thank you 

[Bubbles7223]

Hi, 

No, this never got fixed.  It's still wrong to this day.  It doesn't matter where I log in, it always fills my surname in wrong and I have to manually amend it (only in sky vip competition entries).  All my prefilled boxes in the phone are correct.  I even logged in on a tablet for the first time and it was still wrong there.  No one at sky could help... 

I gave up in the end and just amend it each time.  I've since changed my phone and its still wrong..... sigh...

[Jo191b]

Thank you. Exactly the same here! I've given up too.. no other auto fill is wrong. 
Thanks for replying 😊

[Bubbles7223]

That's OK.  I live in hope someone might figure it out.  

[GeoffJack]

I have the same problem, which is so frutrating having to amend my surname every time I enter something on sky vip.

[Bubbles7223]

Hiya, I have upgraded the phone and I out of interest, didn't move the sky app over,.. and tried Sky VIP....still wrong!!  I have no idea how to fix it.  Been like it years.  For some people if they change their name or get married etc...must be a right pain. 

[caesarome]

@Bubbles7223 

What was the result of the chat you had with Sky via their messaging team back in January, could they not help ?

[Bubbles7223]

Hi, no they gave up! They actually had no idea how to fix it.  The said to go to some other team...they had no clue either...they even had a developer ring me and he had no clue.  Its become a total joke.  It doesn't matter where I log in, on the SKY VIP competitions its always wrong...BUT if I go onto the freebies page eg an e book / or days out it fills it in right for me.  I have cleared my phone etc, but it happens on my tablet too and that isn't even linked to my phone...and I tried it with a brand new phone recently as a test run before I even copied over data from my old phone and it was still incorrect...it must be a SKY / Android issue?  Unless people have iphone issues too.  I have no idea.  

[Jo191b]

The same sadly!!