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Discussion topic: Account unauthorised to use my sky app

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This message was authored by Bextwig This message was authored by: Bextwig

Account unauthorised to use my sky app

Can't login to my sky app 

Account unauthorised to use my sky app

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Bextwig
Topic Author
This message was authored by Bextwig This message was authored by: Bextwig

Re: Account unauthorised to use my sky app

Screenshot_20240204_223533_MySky.jpg

This message was authored by caesarome This message was authored by: caesarome

Re: Account unauthorised to use my sky app

Posted by a Superuser, not a Sky employee. Find out more

How long have you been a Sky customer @Bextwig and have you ever left and returned ?

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Bextwig
Topic Author
This message was authored by Bextwig This message was authored by: Bextwig

Re: Account unauthorised to use my sky app

21years! Recently reduced package 

This message was authored by caesarome This message was authored by: caesarome

Re: Account unauthorised to use my sky app

Posted by a Superuser, not a Sky employee. Find out more

@Bextwig 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Account unauthorised to use my sky app

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Bextwig an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Addie15 This message was authored by: Addie15

Re: Account unauthorised to use my sky app

Posted by a Sky employee

Update-We are closing this session now due to no further response. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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