18 Sep 2024 08:44 PM
Having easily accessed My Sky VIP rewards in the past I have not been able to access VIP rewards for weeks and I am a Platinum customer. I do not know what has changed to make this happen.
18 Sep 2024 09:13 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Sue+Hollister have you tried deleting the app, restarting your phone then reinstalling the app ? If that doesn't work give sky a call on 150 for help.
18 Sep 2024 09:13 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Sue+Hollister have you tried deleting the app, restarting your phone then reinstalling the app ? If that doesn't work give sky a call on 150 for help.
18 Sep 2024 09:16 PM
Thank you so much; I'll give it a go.
23 Sep 2024 08:18 PM
Thank you; this worked first time.
11 Dec 2024 07:39 PM
My issue is the same - "Whoops -= there's been an error" - but its been looked this for the past 6 weeks online..
Any help in resolving - my lady is give it me grief on Cinema tickets 😖
11 Dec 2024 07:42 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
12 Dec 2024 09:54 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent GarryKennedy an invite to chat.
14 Dec 2024 11:16 AM
Posted by a Sky employeeUpdate-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
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