Accessing Sky VIP & Rewards on "My Sky"

[caesarome]

You haven't had a chat bubble as Sky did say it was sorted for you so what did they tell you on the chat about the amount you would receive ?

[SteveOM]

The adviser offered to activate the vouchers & said I would receive an email. I did receive an email with a £15 voucher but I should have received vouchers to the value of £30 - which was to be 2 x £15 vouchers.

[caesarome]

Did you take a screenshot of this offer so you can show that you should have received another one because without it I'm not how you are going to be able show them what the offer was at the time ?

[SteveOM]

I've got the time/date of the conversation I had with Sky about my new deal when it was confirmed I would received £30 via 2 vouchers . I received 2 seperate emails asking me to login to Sky rewards & get the vouchers.

[caesarome]

In that case I would put in a complaint given then the time and date you spoke to Sky so if they want they can listen to what was said to you:

https://www.sky.com/help/articles/how-to-make-a-complaint

[SteveOM]

Thanks for that - Doen & hopefully the voucher issue is now sorted. It seems the adviser I conversed with before cliamed one of the vouchers on my behalf but not both..

[Laravm10]

yes i keep getting the same message - my 90 days will soon be up and i wont be able to claim them