Accessing Netflix on another device

[Sam7075]

Hi

We've recently added Netflix (the basic version) to our sky package. Does anyone know why I can't access it from another device. Since I'm new to it I created an account on the TV app. However the Netflix app on my phone doesn't recognise my email, it says it doesn't exist?!

[Tom-W19]

Hi @Sam7075 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Sam7075 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks