Posted by a Superuser, not a Sky employee. Find out more
Do you a VPN on the device it is installed on, if so try disabling it.
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__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
Posted by a Superuser, not a Sky employee. Find out more
Disconnect the VPN and try the MySky app again. There are certain apps/services from Sky that won't work on VPNs.
Sky Stream, Sky Glass Air and Sky Broadband customer
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Cannot access my contract or anything on my account
Ordered an iPad - 2 turnt up today after no emails were sent. Says my access is restricted when I click on my documents and cannot get any sense out of the virtual assistant
You will either have to call or use the social media links at the bottom of the page to contact Sky support about this.
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The problem is the router which needs to be switched off then on again after 30min. I turned off my wifi on my mobile and used mobile data. Previous denied access solved.
Are you using wifi or mobile data on your device, whatever it is have you tried the other ?
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