Access denied to My Sky app

[Samue11989]

I'm having the same issue and im with Tesco mobile and my home broadband provider is youfibre 

[Gambolie]

I think Sky have  rectified the issue as I now have access to my bills via the MY Sky app.

[Whenisad666]

No i still having problems 

[Whenisad666]

Any idea when  it will be fixed

[Runningfool]

Sadly mine is still the same. On chat with them now.

[Whenisad666]

Good luck 

[KevNewMedia · Accepted solution]

Hi Everyone

Thank you for making us aware of this problem, and thank you for the tag @Mark39 

Our support teams have advised that the problem with access denied is now resolved. We're sorry for any inconvenience regarding this problem.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

[Runningfool]

Looks like its sorted but the person on chat told me to delete all cookies, cache and history, uninstall the app then reboot the device before reinstalling the app. That worked.