Im getting access denied on mysky app

[GP98]

No, I'm just using normal Sky Broadband, as always..

[Sinbad71]

MySky app keeps throwing error messages saying I am not authorised on this server. It does this intermitently,especially with trying to a cess bils and payments, trying to accept new contracts and just about anything else I click on.

[Runningfool]

I don't think i do. It's on my phone. Would that have a VPN?

[Schnaumummy]

I am a vip customer today i ho to check my bill and wverything is saying access denied cant even get help 

[FOB1]

Hey, anybody else having trouble accessing their vill through the my sky app? 

I've tried uninstalling app, but still no joy? Keep getting 'access denied' message? 

[popacatapetal]

Just back from holiday and I have the same problem including unable to access my bill

[Whenisad666]

.me to been like  this for days 

[Whenisad666]

Me to  going on for days 

[Runningfool]

Sadly I am also on Sky mobile so data only didnt work. 🙄

[Runningfool]

Just checked. No VPN. Going to message them on X.

[Whenisad666]

Good 👍 

[Runningfool]

Instagram

[Whenisad666]

• Good 👍 

[Whenisad666]

Hopefully  it will get sorted  tryed  phone sky but no  luck 😕 

[btree+mike]

Hi

Also getting access denied trying to review my sim plan and statement for days ,have cleared data in settings, wifi on, WiFi off,no vpn installed by me ?.

For some reason the answer here has been marked as a van issue but I'm not using one to my knowledge ?