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Message posted on ‎07 Oct 2024 09:25 PM

Access denied to My Sky app

I can't use the My Sky app on my phone as I get the following error:

Access Denied

You don't have permission to access "http://agg.oogway.sky.com/AK_PM_VPATH0/856922/288_Error.html" on this server.

Reference #18.6dad1002.1728331955.3420a20e

https://errors.edgesuite.net/18.6dad1002.1728331955.3420a20e

Please advise me.

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Message posted on ‎07 Oct 2024 10:21 PM

Re: Access denied to My Sky app

Posted by a Superuser, not a Sky employee. Find out more

Do you a VPN on the device it is installed on, if so try disabling it.

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Avatar for caesarome
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Superuser
This message was authored by: caesarome Answer

Message posted on ‎07 Oct 2024 10:21 PM

Re: Access denied to My Sky app

Posted by a Superuser, not a Sky employee. Find out more

Do you a VPN on the device it is installed on, if so try disabling it.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Message posted on ‎08 Oct 2024 09:10 AM

Re: Access denied to My Sky app

Many thanks for that. I didn't think of a VPN problem because I was able to set up Sky with VPN switched on. However, your answer solved the problem. 

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Message posted on ‎26 Jan 2025 12:36 PM

Re: Access denied to My Sky app

I have disabled the VPN but I still can't access the My Sky app on my phone. I can open the app on my ipad

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