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Discussion topic: ACCESS TO MY SKY APP ON MOBILE AND MAIN FRAME COMPUTER

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This message was authored by Cruiseinvestor This message was authored by: Cruiseinvestor

ACCESS TO MY SKY APP ON MOBILE AND MAIN FRAME COMPUTER

Hi. I see that there was a raft on issues raised in March regarding access to the My Sky app which may or may not have been resolved. I am currently experiencing similar issues in both the app on my phone and the main frame computer. The difference is that on the main frame when I log in it simply states I am not eligible for any VIP benefits and on the app some stuff comes up but not the VUE ticket option which is what I am mainly in having used them each month since the offer began last year.

 

I wasted over an hour of my life speaking to a Sky representative last week who didn't really have an answer, suggesting that I uninstall and reinstall the app or try to get the cinema codes another day, which I did.  I know codes are available because my son has access to his account. The system knows I have been a Sky customer for over 24 years and brings up all the related data regarding address, bills etc.  I would really appreciate someone from Sky resolving this issue in the very near future.

 

Regards  Michael

 

 

 

 

 

 

 

 

 

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This message was authored by caesarome This message was authored by: caesarome

Re: ACCESS TO MY SKY APP ON MOBILE AND MAIN FRAME COMPUTER

Posted by a Superuser, not a Sky employee. Find out more

Do any of the reasons it stated you don't qualify apply to you like paying your bills late ?

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