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Discussion topic: ACCESS Denied to mysky on my mobile

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This message was authored by j.bryant This message was authored by: j.bryant

ACCESS Denied to mysky on my mobile

Can some one help.

 

 

This is the message I get when I try to get into mysky app you dont have permission to access"http://agg.oogway.sky.com/AK_PM_VPATH0/856922/288_Error.html" on this server

Reference #18.d9b51202.1738350945.ba208f

https://errors.edgesuite.net/18.d9b51202.1738350945.ba208fneed this to be removed so I can get into the mysky

 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: ACCESS Denied to mysky on my mobile

Posted by a Superuser, not a Sky employee. Find out more

Disconnect the VPN and try the MySky app again. There are certain apps/services from Sky that won't work on VPNs.

Sky Stream and Sky Broadband customer

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Please mark a response as an ANSWER if it has solved your query/issue


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This message was authored by caesarome This message was authored by: caesarome

Re: ACCESS Denied to mysky on my mobile

Posted by a Superuser, not a Sky employee. Find out more

@j.bryant 

Are you using a VPN on your mobile ?

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j.bryant
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This message was authored by j.bryant This message was authored by: j.bryant

Re: ACCESS Denied to mysky on my mobile

Yes 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: ACCESS Denied to mysky on my mobile

Posted by a Superuser, not a Sky employee. Find out more

Disconnect the VPN and try the MySky app again. There are certain apps/services from Sky that won't work on VPNs.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
j.bryant
Topic Author
This message was authored by j.bryant This message was authored by: j.bryant

Re: ACCESS Denied to mysky on my mobile

Thank you I have now disabled VPN and can access mysky now.

 

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