Where's the scheduled recordings page on Sky Q?

Community Manager

It's not gone. We've moved scheduled recordings in the latest Sky Q update. Disaster averted.

 

To help you keep on top of your recordings, we’ve introduced Manage, where you’ll now find Scheduled recordings.

 

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Check out What's new with Sky Q for the latest changes.

76 Comments
Viewer

Sky - you’ve lost the plot. I had to google where to find scheduled recordings on sky Q. If someone has to go to a third party to find out what used to be very easy functionality - then there’s a big problem. Appears you’re ignoring your customers too. Fix it fast and at least acknowledge you made a mistake. I think you’re users know how this all should work better than whoever thought it was a good idea to change it!

Community Manager

Thanks for your all your comments regarding some of the changes we've made in our latest software update. We periodically look at the comments as they form an important part in our product development, and we'll review these comments in due course. We'll let everyone know of any future changes.

Runner

Ive just swapped from sky+ to sky q but the not being able to quick glance into a planner to see what is scheduled to record that day it's so frustrating. I like to know what it's coming for that evening so i can plan my night

Boom Operator

As Kei says that Sky do look at our comments, can I suggest that not only is scheduled recordings moved back to where it was but that it is moved to just below 'Recent Recordings' as surely it's the 2nd most important item in the recordings menu. It could even replace 'Continue' - I've never worked out why/what programs end up in there and certainly never needed it - like the vast majority of customers I suspect!

Researcher

If that is the case, then why does SKY not make a comment about this issue, it’s blatantly obvious that none of us are happy with the current situation,  and want ‘Schedule’ put back to where it was.

 

Kai, how many customers do you need to complain, before you will take some action on this !!!

Going forward, may I suggest that a customer survey is done before any future menu updates are made, after all, we are paying for a service that we want, not one that gets messed about with.

IT people, pleeeeeze, just stop it.  When you've created a UI that works okay, you can never ever change it again. Understand? It's for life. We haven't got time to screw about searching for stuff that you think would be great if it was moved somewhere else. Just leave it alone and go and play darts or something.  Yes, there are always small improvements that can be made but never ever mess with the menus. My TV is in exactly the same place as it was last year, the kettle is in the same place, the powertool is in the same drawer it's always in, knives, spoons and forks are all in their usual places.  We all know where everything is. And then you come along with your 'let's change it because we can' attitude. Look, we DON"T HAVE TIME or the inclination to start a new learning curve so just put everything back as it was please. Honestly, it's like talking to a brick wall.

Boom Operator

I just wanted to say that personally I found the change took me a couple of minutes to find what had changed. It’s just not practical to leave menus exactly as they are for ever as new functions and features need to be added to keep up. Remember that the people such as ourselves that write on here are a small percentage of the customer base so it’s wrong to say everyone is unhappy with it. 

Runner

Agree with all comments before. Why hide Scheduled Recordings so deep. Ridiculous. 

And get rid of Continue. Useless. 

Also the new Q remotes are useless. Can’t be operated one handed on the numbers section. Too slippery. 

Come on Sky. Answer your community!

Viewer

This was much simpler before the latest update. Makes no sense at all to hide scheduled recordings away under another heading. It’s the menu I used more than any other. Please go back to old system. 

Put it back. Put it back..  PUT IT BACK1

Researcher

SKY, are you listening to us?

I believe, the least you could do would be to give us the courtesy of a reply.

 

Researcher

Anybody else also found that all their series links have been deleted from the scheduled recording list?

Everything had gone! Even though the existing recordings showed they were series linked the list was empty. Seems a bit of a coincidence that it happened around the time the menu was moved. 

Viewer

 noticed all my programmes have been deleted off the scheduled list ?? Not happy sky.  I’ve tried to message u .. no response ..  this is going on a week now.   Get it sorted .. I don’t have time every day to go and check to see if programmes are still on to be recorded .... annoyed much !!! 

Runner

I’m new to Sky Q and am finding navigating it unacceptably difficult.  I’ve already had to look up some other function, and now here I am, googling ‘where to find scheduled recordings’. The very fact I’ve had to use a search engine to find a basic function suggests this is a major flaw in the system.

Surely it should be a sub-heading in ‘recordings’? 🙄

Researcher

Yes, this is what we all have been telling them for moths, but they haven’t even had the curtesy to reply.

Runner

Come on now Sky, there are enough comments on here to warrant it being moved back to where it was, we all pay more than enough for sky, we as the customers should be listened to! A response would be nice but you aren't even giving us the decency of that, or is this forum a complete waste of time and all a clever smoke screen so it looks like you care about your customers views but in reality you couldn't care less!!!

Researcher

I've just moved from Sky+ to Sky Q and cannot believe it is this complicated to find scheduled recordings.  I don't know what it used to be like on Sky Q previously but I think it should be the case that all recordings, available or scheduled, be shown in the one place.

Researcher

It was just the same as Sky HD, till some bright spark trying to justify their wage decided to change it.

This was a completely and utterly pointless update.

Runner

Really annoying how u people take the one thing that gets used the most and hide it......sky is really frustrating

Boom Operator

Yep, this is so annoying particulary coming up to Xmas when you want to find what you have scheduled to record easily. I don't think there's one person who thinks this move was a good idea.

 

Infuriating that there seems to be nothing that we as paying customers can do either; just platitudes from sky that "we regulary look at feedback blah blah blah....." Yes, and then totally ignore it. Yet we still have the uttterly useless 'Continue' menu item - has anyone ever used it??

 

Come on Sky, we pay a lot for your services and WE are YOUR customers - the least you could do is take notice? It's only a couple of lines of code needed to make the change back.

Runner

I have another problem now. I can’t download anything! When it says ‘press select to download and watch’ - I press select, but  nothing happens!  

I loved my old Sky, I am NOT loving Sky Q. 🤬

Boom Operator

What should happen is that the download process will begin and when sufficient has been saved a banner will temporarily appear at the top of the screen to notify you it’s ready to watch. You can then access it from recordings and watch it while the Sky Q box downloads the remainder. 

Hope this helps. 

Runner

Bossman59 - Thanks, but believe me, it’s not downloading.  No banner, nothing in downloads. Nothing. I end up having to hunt programmes/films down, then recording them. I’ve since found out that both the main and mini box have this problem. That’s going to be another premium rate, hour long call to Sky. ☹️

Boom Operator

@Venta Sorry to hear about the problems you’re encountering. I take it you’ve tried the usual power off for 30 seconds then power back on? Guess you have as you’re obviously a pretty clued up sort of person. 

P.s. if you’ve got sky on the landline or mobile use that to call them as it’s free of charge if you use the number shown at the bottom of the website under “Contact us”

Runner

@Bossman1959  Yep - not on sky landline so did a live chat online. Went through a whole procedure of advanced instructions, culminating in ‘switch off & on’ - to no avail. So, the only option left is a premium rate call which pees me off as we pay mega bucks for the privilege of having this faulty system in our house! 🤣

Boom Operator

Hi @Venta,

i found this possible solution from another post. I’ve copied it as I don’t know any other way. It worked for the other person so fingers crossed. 

 

Reboot your broadband router by removing the power cable for 30 sec then reconnect, wait for the router to fully reboot, then do the same with the SKYQ box. 

Finally check your Sky Q box is connected to the internet via the settings menu