Some episodes are missing from On Demand!

Community Manager

Sky on demand.pngSky On Demand

 

RTF asked: ...the first 3 episodes are missing. I don't want to start the season part way through...

If you’ve searched for your favourite show and the early episodes aren't displayed, this show is likely available on catch-up. In which case, only episodes aired within the past 30 days will be available to download.

 

Due to contractual agreements with the rights holders of certain programmes, not all programmes shown on Sky TV are available on Catch Up TV or Sky Box Sets. All on demand programmes have an expiry date.

 

Sky TV on demand offers you a world of entertainment through your Sky box including Box Sets and Catch Up TV.

 

What are Sky Box Sets?

 

Sky Box Sets are a huge library of your favourite new and returning series. Binge on our incredible collection of UK and US shows with 400 Box Sets.

Box Sets are available for only £5 when taken with Sky's Entertainment package.

 

What is Catch Up?

 

Catch Up from the last 30 days on up to 60 channels, like Sky Atlantic and ITV Encore, as well as catch-up services like BBC iPlayer and All 4.

  

Complete series are regularly added to Box Sets, you can keep track of the latest releases on our Entertainment Community.



About the author

I joined Sky in 2011 and haven't looked back since! I am passionate about helping others and all things Sport. My favourite TV show changes all the time, but I bought The West Wing Box Set from Sky Store, which I regularly re-watch.
22 Comments
Runner

on sky Q how do I retrieve recorded programs accidently  deleted from and not on catch up.

Runner

I have Sky and i have on demand in my package I have tried to record series 4 of The Strain and it wont let me and tells me i have to update my subscription this is happening too often and also withcatch up tv. This should not be happening and needs to be put right i have been in touch with you before about it but you havent put it right

Community Manager

@john+parker There is a deleted section in your planner.

  • Press the Sky button at the top of your remote,
  • Scroll down to the Deleted tab,
  • You should be able to restore the deleted recording.

Recordings will be permanently deleted from this section automatically in order to make space for new recordings.

 

@Gwella It sounds as like you are attempting to watch a programme which is part of the Box Sets package and not Catch-Up. Does your current package include Box Sets? 

 

For more help post your question in the dedicated Entertainment community.

Viewer

Why only one Episode of Westword on Demand season 1? When is it going to be back on wanr to catch up before the new season

Community Manager

@Reggie20 We're expecting Westworld s1 to return to Sky Box Sets 9th March, plenty of time to catch up before s2 begins April 23rd.

 

Runner

Why is it that Episode 4 of "Keeping Faith" on BBC One appears to be missing, Episodes 1,2 3 and 5 are available.

Community Manager

Hi @lucent10149, You can also report missing On Demand programmes here. Smiley Happy

Runner

Thank you Mark-Br. Missing episode located on IPlayer - "all"

Runner

Why are all the episodes of the Bridge (series 4) to date on the planner apart from episode 1? Help appreciated 

Runner

Is it right that Criminal Minds is no longer available as a Box Set (end June 2018)?  This is very disappointing - we have been watching over recent months and had reached series 8. Does anyone know if it will be back?

Runner

Why is it that when using catch up or on demand for a missed series that episodes for example 1&2  are available  then jumps  to episodes 5&6 and onwards leaving episodes 3&4 missing, doesn't make sense when they are not available on box sets. I have sports, movies, go, does that entitle me to box sets?     

Runner

I have just finished watching S1 of The Handmaid’s Tale through Sky box sets. 

Ive just gone to start watching Series 2 and episodes 1, 2 & 3 are missing. Series 1 is still there and the rest of series 2 is available. 

Ive checked catch up tv and can only find episodes S2/6 and S2/7. 

Please someone tell me what’s going on 🙁🤷‍♀️

Runner

I have the same issue also! 

Researcher

Series 4 of Poldark has disappeared despite pressing the keep button for each episode! 😢

Runner

Watching game of thrones, series 3 episode 8 to 10 missing!  I have box sets package!!!

Researcher

I don’t understand why I’ve still got series 3 intact! 

Runner

Six episode 7 of series two is missing!!

Runner

Please can you tell me where to report missing episodes on on demand ?? There used to be a thread fortfor  but I can't find it anywhere, and speaking to the sky tech department is completely useless, they have no idea what I'm talking about! Thank

Boom Operator

There seems to be a lot of confusion regarding Boxsets, Catch-up and the on-demand term. 

 

Sky Boxsets can be accessed if:-

1) you have the Entertainment pack with the Boxsets add on

OR

2) you have the new Ultimate On-demand pack

OR

3) you have the Legacy Boxsets pack

 

Catch-up is a service that allows the viewer to watch recently shown TV programs mainly from free-to-air channels 

 

On demand is any part of the services that allow downloading and immediate viewing of the show 

 

All of the above have expiry dates unless it’s been purchased on Sky Store for buy and keep. The expiry dates are due to licensing arrangements which are legally binding. 

 

Hope this helps someone. 

Runner

It's not anything that I have confused or about things that have expired. It's a error where they have all but one odd episode in the middle of a series available. It's happened lots of times before and there used to be a link to report this and have it fixed but it's expired and can't find a new one. Can anyone help with this? As I don't want to watch a series that will expire soon with one episode missing, kinda ruins the whole thing! It used to be a oracle that would give the link needed?

Boom Operator

Hi Grace,

my comment was just general information and help and I’m sure you fully understand it yourself 

Researcher

Ex on the beach, series 9, episode 10 is missing and Celebrity hunted, series 2, episode 2.

All other episodes for each series are there?