Some episodes are missing from On Demand!

Community Manager

Sky on demand.pngSky On Demand

 

RTF asked: ...the first 3 episodes are missing. I don't want to start the season part way through...

If you’ve searched for your favourite show and the early episodes aren't displayed, this show is likely available on catch-up. In which case, only episodes aired within the past 30 days will be available to download.

 

Due to contractual agreements with the rights holders of certain programmes, not all programmes shown on Sky TV are available on Catch Up TV or Sky Box Sets. All on demand programmes have an expiry date.

 

Sky TV on demand offers you a world of entertainment through your Sky box including Box Sets and Catch Up TV.

 

What are Sky Box Sets?

 

Sky Box Sets are a huge library of your favourite new and returning series. Binge on our incredible collection of UK and US shows with 400 Box Sets.

Box Sets are available for only £5 when taken with Sky's Entertainment package.

 

What is Catch Up?

 

Catch Up from the last 30 days on up to 60 channels, like Sky Atlantic and ITV Encore, as well as catch-up services like BBC iPlayer and All 4.

  

Complete series are regularly added to Box Sets, you can keep track of the latest releases on our Entertainment Community.



About the author

I joined Sky in 2011 and haven't looked back since! I am passionate about helping others and all things Sport. My favourite TV show changes all the time, but I bought The West Wing Box Set from Sky Store, which I regularly re-watch.
13 Comments
Runner

on sky Q how do I retrieve recorded programs accidently  deleted from and not on catch up.

Runner

I have Sky and i have on demand in my package I have tried to record series 4 of The Strain and it wont let me and tells me i have to update my subscription this is happening too often and also withcatch up tv. This should not be happening and needs to be put right i have been in touch with you before about it but you havent put it right

Community Manager

@john+parker There is a deleted section in your planner.

  • Press the Sky button at the top of your remote,
  • Scroll down to the Deleted tab,
  • You should be able to restore the deleted recording.

Recordings will be permanently deleted from this section automaticaly in order to make space for new recordings.

 

@Gwella It sounds as like you are attempting to watch a programme which is part of the Box Sets package and not Catch-Up. Does your current package include Box Sets? 

 

For more help post your question in the dedicated On Demand community.

Viewer

Why only one Episode of Westword on Demand season 1? When is it going to be back on wanr to catch up before the new season

Community Manager

@Reggie20 We're expecting Westworld s1 to return to Sky Box Sets 9th March, plenty of time to catch up before s2 begins April 23rd.

 

Runner

Why is it that Episode 4 of "Keeping Faith" on BBC One appears to be missing, Episodes 1,2 3 and 5 are available.

Community Manager

Hi @lucent10149, You can also report missing On Demand programmes here. Smiley Happy

Runner

Thank you Mark-Br. Missing episode located on IPlayer - "all"

Runner

Why are all the episodes of the Bridge (series 4) to date on the planner apart from episode 1? Help appreciated 

Runner

Is it right that Criminal Minds is no longer available as a Box Set (end June 2018)?  This is very disappointing - we have been watching over recent months and had reached series 8. Does anyone know if it will be back?

Runner

Why is it that when using catch up or on demand for a missed series that episodes for example 1&2  are available  then jumps  to episodes 5&6 and onwards leaving episodes 3&4 missing, doesn't make sense when they are not available on box sets. I have sports, movies, go, does that entitle me to box sets?     

Runner

I have just finished watching S1 of The Handmaid’s Tale through Sky box sets. 

Ive just gone to start watching Series 2 and episodes 1, 2 & 3 are missing. Series 1 is still there and the rest of series 2 is available. 

Ive checked catch up tv and can only find episodes S2/6 and S2/7. 

Please someone tell me what’s going on 🙁🤷‍♀️

Runner

I have the same issue also!