Sky Home Move

Staff

Moving home can be a stressful time, so we’ve made it quick and easy to arrange your Sky Home Move. Just visit sky.com/moving-home to get started. If you’re not ready to book while you’re there, you can read more about what’s involved.

 

Here are a few additional tidbits of info:

 

My new property has a communal satellite dish – can I get Sky TV installed?

 

Yes. Sky doesn't install equipment directly onto communal dishes or certain wall types, but in these cases, we’ll discuss your options with you.

 

Will the Sky engineer drill a hole in my wall?

 

Should our engineers need to drill holes for external cable access or to secure ladders, theyll fill them in afterwards. The engineer won't lift flooring to lay cable, so any internal cable must be tacked to the skirting board.

 

What do I need before I book my Sky Home Move?

I’ve arranged my Sky Q installation – what do I need to do?

 

Sky Q requires you to have a HD TV with an available HDMI port.

If you’ve ordered a Sky Q Mini box, we’ll need to know:

  • Whether you’re looking to install your Sky Q Mini box in a conservatory, loft conversion, basement or out building.
  • Whether you currently have issues with Wi-Fi in that room.
What to expect from your Sky Home Move.

Whether your installation is classed as standard or not depends on how easy it is to set up your Sky TV.

 

What is included in a standard installation?

 

As a guide, a standard installation covers:

  • Installing your dish and Sky box(es).
  • Neatly running cabling inside and outside the home (e.g. around skirting boards, door frames etc).

 Non-standard installations may require an additional charge. When possible, we’ll let you know this at the time you book your Home Move. However, in some cases an engineer will need to assess the specific situation at your property before making a judgement.

 

Will my Sky Broadband speed be the same at my new address as it is now?

 

Not necessarily. Your Sky Broadband speed depends on how close your new property is to the telephone exchange. When you book your Home Move, the advisor should be able to give you an estimate of the speed at your new property.

 

If you have a question about your Home Move, ask the Community.