On Demand expiry & deletion dates

Community Manager

How to find an expiry date .png

Sky TV on demand offers you a world of entertainment through your Sky box including Box Sets and Catch Up TV.

 

We work tirelessly to bring you the best shows from the UK and US with 400 Box Sets available. Catch up TV offers you the best shows over the last 30 days from up to 60 channels. New content is regularly added to Sky's On Demand library and all content has an expiry date.

 

 

On Demand Expiry Dates on Sky+HD

(by @merv60)

 

This new Help video explains how to find On Demand expiry & deletion dates on your Sky+HD box. Check out the latest Box Sets updates.

 

  1. Find the show you’d like to download.
  2. Highlight an episode & press Select on your remote.
  3. A drop-down menu will appear for a choice of downloading in HD or SD
  4. The expiry date will now be visible in the top left-hand corner

 

The above 4 steps don't work when using Download All. For them to work, you will need your settings to be set at 'Always Ask':

 

  1. Go to Services
  2. Choose Options
  3. Open Customise > On Demand Download Format 
  4. Select Always Ask 
  5. Save

 

 

 

"Each month Sky Box Sets are updated, some are added some are removed. This means that Box Sets have an expiry date." by @merv60

 

What's a Deletion Date?

 

In most cases, once you’ve downloaded a show it’ll remain in your planner until you delete it.

 

However, there are cases where a show is removed from your Planner (Sky+HD) or Recordings (Sky Q) for licensing reasons, meaning that it has a deletion date. 

 

For example, Grantchester, which I had downloaded from Catch Up TV on the 24 May, was deleted from my planner on Tuesday 27 June

 Catch Up TV Deletion Date.jpg  

 

How to find an expiry date with Sky Q

(by @JonW42)

 

When you find out that a show you're still watching from Box Sets or Catch Up is about to expire, you can download the remaining episodes to your box. In most cases, you will find that you now have more time to watch before the downloads expire.

 

However, on Q, you can only tell if the expiration date is 30 days or earlier. So if you don't see an expiration date in Recordings for your downloads to Q, then you have at least 31 days to go.

 

If you have Q and want to know the expiration date of something downloaded, you can use the Sky+ app (on your iOS iPhone/iPad or Android phone/tablet) or ask in the Entertainment board and someone with +HD can tell you, as long as what you want to know about is still available to download.

 

Sky Q expiry dates .jpg 

 

Have a question about On Demand expiry and deletion dates? Post it in our Entertainment board 

11 Comments
Editor

For Sky Q its a little harder to find the expiry dates.  If the programme will expire in the next 30 days, its shown.  However if its a little longer than that, it will look like there is no expiry date.

 

However, if you look on the Sky+ app (yep that old thing, not the new Sky Q app) you'll be able to view all expiry dates even if you're on Q.

Runner

Hi all.

Can someone please tell me when my contract expiry date is. I signed up for Sky in June 2016?

 

Please also give me information about what happens on the expiry date.

[removed]

Thank you.

 

Moderator Note: Personal info

 

 

Community Manager

Morning @Jacknick,

 

We don't have access to customer accounts, I'm afraid. To access your Sky account you can either go to sky.com/myaccount or contact us directly https://contactus.sky.com/uk/account-billing  

 

For more info you can see our Help article Viewing your Sky bills.

 

Hope this helps

 

 

New Viewer

Why would you remove GOT when people are clearly wanting to catch up to the new season. We are currently watching season 2 and the rest have now gone. It's very annoying sky! 

Runner

I canot believe GOT is gone I only started watched recently and got as far as S 4 and now thete all gone

 

Runner

Only had Sky Q a short while and have only just started watching GOT, i'm not even half the way throgh the first series and now its gone, WHY?

Community Manager

Hi all,

 

You can find more info about this in our dedicated GoT board

Runner

Please can you tell me when season 4 of The Blacklist will be added to the box set. 

Community Manager

Hi @Susanhd,

 

We haven't got a date for The Blacklist s4 at the moment.

We'll keep everyone updated with all the top titles as soon as we can. Smiley Happy

I can see a box set i am currently watching is due to expire tomorrow at 6am. If I select KEEP will it remain on my box? I have 3 more series to watch and be totally impossible to watch all tomorrow 

Community Manager

Hi @Sunderlandfc,

 

It depends on if there's a planner expiry date. If there isn't then yes, the Box Set will stay in your planner.