If you choose to test your connection, sign in using your Sky ID and run our line tests. Depending on the results, you’ll be offered next steps which may include booking an Openreach engineer to investigate a fault with your line outside your home.
If you currently can’t get online to test your connection, use your mobile phone’s 3G/4G service.
4. Sky Community
Sky Community has thousands of members who are ready to share their knowledge and expertise. If you’d like their help, post your Sky Hub’s statistics in a new post and an explanation about your issue.
CLICK HERE to go to the Broadband Community, and select the blue button in the top left to start a new conversation.
Start a new conversation
About the author
I joined Sky in 2011 and haven't looked back since!
I am passionate about helping others and all things Sport. My favourite TV show changes all the time, but I bought The West Wing Box Set from Sky Store, which I regularly re-watch.