Constant amber internet light

Community Manager

Solid amber light.jpg

 

A constant amber internet light on your Sky Hub suggests your Hub can detect a broadband connection but can’t connect to it.

 

What could be causing this?

 

Recently joined Sky? 

If you've recently joined Sky Broadband and your services haven’t been activated yet, your Sky Hub may show a solid amber light.

 

Telephone exchange issue 

From time-to-time, maintenance work will be required at your local phone exchange. To minimise disruption, this work tends to take place during the night. Sky’s service status page will keep you up to date with work taking place at your local phone exchange.

 

How is your Hub set up?

Setups can vary from home to home, but generally, your Sky Hub should be connected to your master phone socket. This link will allow you to test your phone line and troubleshoot this issue.

 

Sky Broadband setup .pngMaster Socket > Microfilter > ADSL cable > Sky Hub

For further support, ask the Sky Broadband community.



About the author

I joined Sky in 2011 and haven't looked back since! I am passionate about helping others and all things Sport. My favourite TV show changes all the time, but I bought The West Wing Box Set from Sky Store, which I regularly re-watch.