A constant amber internet light on your Sky Hub suggests your Hub can detect a broadband connection but can’t connect to it.
What could be causing this?
Recently joined Sky? - If you've recently joined Sky Broadband and your services haven’t been activated yet, your Sky Hub may show a solid amber light.
Exchange issue - From time-to-time, maintenance work will be required at your local phone exchange. To minimise disruption, this work tends to take place during the night.
Setup issue – Your Sky Hub may not be correctly set up at your master phone socket.
How can I fix it?
Check your setup - Setups can vary from home to home, but generally your Sky Hub should be connected to your master phone socket. This link will allow you to test your phone line and troubleshoot this issue.
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