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Discussion topic: We have had sky stream put in 2 week ago and on live tele it keeps freezing we have done all the

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This message was authored by Dianne4 This message was authored by: Dianne4

We have had sky stream put in 2 week ago and on live tele it keeps freezing we have done all the

Television keeps freezing we turned box off still no joy only had put in 2 week ago wheel keeps turning also saying not connected then it is 

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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: We have had sky stream put in 2 week ago and on live tele it keeps freezing we have done all the

Have you checked the connection speed to the internet using the Netflix get help Network check... measure it a few times a few minutes apart?

 

What speed did it report?

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Dianne4
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This message was authored by Dianne4 This message was authored by: Dianne4

Re: We have had sky stream put in 2 week ago and on live tele it keeps freezing we have done all the

It reads 15.35 first then 15.97 then 19.16 maps 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: We have had sky stream put in 2 week ago and on live tele it keeps freezing we have done all the

The minimum recommended speed is 30+ Mbps.

 

You can either connect by an Ethernet cable or Ethernet over power line.

 

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This message was authored by oj01 This message was authored by: oj01

Re: We have had sky stream put in 2 week ago and on live tele it keeps freezing we have done all the

Posted by a Superuser, not a Sky employee. Find out more

@Dianne4 wrote:

It reads 15.35 first then 15.97 then 19.16 maps 


Definitely not fast enough for a stable stream service. 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
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Member Of The Community Since 2011
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: We have had sky stream put in 2 week ago and on live tele it keeps freezing we have done all the

How far away from your router is your stream puck?

 If there is quite a difference I.e the pucks are downstairs and the router is in a cupboard upstairs that could be the issue.

 

if you can't move the router in a better location for better WiFi you can buy WiFi extenders or things like a TPLink power line for under £50 that can essentially provide your network through your electricity supply and you can plug your stream into the power line device using an Ethernet cable.

 

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Sky Stream and Sky Broadband user. Former Sky+ HD

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