Puck won’t link to my account

[Chris07788]

Hi

Brand new to Sky, got my puck plugged in but it won't link to my account and I have not activation code. They remind me that it will automatically charge after 14 days, but I can not activate the puck ?

Thanks

[Lildan]

Had the same issue tonight trying to set 4 up. Power down the puck, press and hold the power button on the bottom whilst powering back up u til the light flashes red, green, amber. This should do a factory tester and force a software update. Once done you should be able to follow the onscreen instruction and then link to your account.