Amongst the many issues I'm facing with the puck the one that has been giving me the most frustration is ever since I've had the puck connected in my setup It is causing my TV (LG OLED65C9PLA) to lose connection with my Sonos arc soundbar. In a nutshell with the puck connected to my TV it causes the TV to lose connection with the Sonos arc and sound plays via the onboard TV speakers. After troubleshooting with Sonos support and removing everything else in my setup we identified that only when the puck is connected do I get the problem. Anybody else with a Sonos arc soundbar having similar issues?
Posted by a Superuser, not a Sky employee. Find out more
As a workaround, you might want to try using a Lindy HDMI CEC Less Adapter between the puck and the TV to block the errant CEC packets being sent from the puck.
Please that would be really helpful I'm certain it's related to the puck as, as soon as it's removed from the chain I don't have the problem, however it's not convenient to have to plug the sky puck in via HDMI every time to get around this issue
I have this same issue but running the beam gen 2, I have sky glass in the kids playroom and use a puck in the lounge via multi room, the lounge puck is wifi and I have no option to Ethernet it, it's mega annoying, when the puck is connected all my devices (sky, PS5 and switch) all come through the tv, as soon as puck removed from hdmi the sound comes through the sonos again has anyone found a solution?
I'm still having the issue, I have both a beam gen2 on my office TV and an arc in the living room (both being used with puck's) and whenever they are connected it causes the TV's to switch to the onboard audio. Both TV's are LG OLED's a 48CX in the office which doubles as my PC monitor and a C9 in the living room. I can switch back to the soundbar/HDMI eARC setting on the TV and it will work fine for a while via the soundbar however it will always revert back to using the TV's onboard speakers. Most frustrating is this also happens when watching another source, say my Apple TV or PS5/Xbox if the Puck is connected the TV will intermittently switch to using the TV speakers. If I disconnect the Puck's I do not experience this problem, I also only started to experience this since my SKY Q silver was replaced with the box, leading me to believe this issue is caused by the Puck. I'm really hoping a firmware update for the Puck's will resolve this issue.
Still having the same problem here, I have tried various settings on the puck all to no avail. The only thing that stops this from happening is disconnecting the puck which is obviously not practical. I'm hopeful this can be fixed by way of a firmware update to the puck but given the plethora of other issues who knows how long it will take!
