20 Nov 2023 08:51 PM
My 3 year old has through something at my sky glass tv and now there are about 20 lines going down And the same going across the middle of the screen
20 Nov 2023 08:54 PMPosted by a Superuser, not a Sky employee. Find out more
@Kerryanne+Wiggins first thing to try is a power cycle (turn off at mains for 5 minutes then restart)
20 Nov 2023 08:58 PM - last edited: 20 Nov 2023 09:01 PMPosted by a Superuser, not a Sky employee. Find out more
@Kerryanne+Wiggins It sounds like they have damaged the screen, you'll need to claim on your home insurance if you have accidental damage, if not it's going to be an expense you weren't planning on.
20 Nov 2023 08:59 PM
There's a very high chance that the screen has been damaged. If that's the case, you'll either need to seek out someone that can repair it or make an insurance claim.
20 Nov 2023 09:06 PMPosted by a Superuser, not a Sky employee. Find out more
@Kerryanne+Wiggins Whether you bought the TV outright or are paying for it monthly, you own it. If you are paying monthly, you need to keep making the installments even if it is unrepairable. If you want another Glass TV, you will need to pass another credit check and start a new monthly payment plan for that one.