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[removed] custom service

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Runner
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[removed] custom service

Tried in vain to get a response from sky to get an engineer.  2 hrs + on the phone. Any quick way of getting hold of them known

 

 

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Oracle
Oracle
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Post 2 of 16
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Re: [removed] custom service


@Dod04 wrote:

Tried in vain to get a response from sky to get an engineer.  2 hrs + on the phone. Any quick way of getting hold of them known


Patience and perseverance. Twitter and Facebook are also options to try.

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Oracle
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Post 3 of 16
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Re: [removed] custom service


@Dod04 wrote:

Tried in vain to get a response from sky to get an engineer.  2 hrs + on the phone. Any quick way of getting hold of them known


@Dod04 Hiya and welcome to the forums

 

As @SDR says is a busy time for Sky so unfortunately it may take a while to get through to them. If you are having a particular problem is it something the forums can help you with. If you let us know what the problem is we can see if we can help you with it

I may have an Oracle badge but i'm still just a customer

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Runner
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Post 4 of 16
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Re: [removed]custom service

Honestly would just rather get shot of Sky. Worst customer service ever & maybe they are busy but we pay for a service & it’s getting quite expensive so if they can handle the calls they need to sort it out at their end

First Assistant Director
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Re: [removed] custom service


@Dod04 wrote:

Tried in vain to get a response from sky to get an engineer.  2 hrs + on the phone. Any quick way of getting hold of them known


Live chat works pretty well.

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Runner
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Post 6 of 16
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Re: [removed] custom service

Tried that too!!!!! No joy after explaining that I’d rather cancel my subscription, Sky got me through to the engineers who have made an appointment 04/01/19. So no TV for a while. Looks like Carol singing is on the cards. Does anyone have any idea of how to switch to BT on the cheap? Can’t be any worse than Sky

First Assistant Director
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Post 7 of 16
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Re: [removed] custom service


@Dod04 wrote:

Tried that too!!!!! No joy after explaining that I’d rather cancel my subscription, Sky got me through to the engineers who have made an appointment 04/01/19. So no TV for a while. Looks like Carol singing is on the cards. Does anyone have any idea of how to switch to BT on the cheap? Can’t be any worse than Sky


BT is not cheap and not better. So you'd basically be downgrading. I suggest you call back and tell Sky you just need a box swap and to fit you in like now. That's what I would be doing.

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Oracle
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Post 8 of 16
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Re: [removed] custom service

Hi @JonW42 totally pointless as it cannot be done no,matter how loud you shout as Sky do not hold back any engineer slots all are booked, Best  thing @Dod04 can do is use the My Sky app or website and see if he can grab a cancellation. 

 

Strangely enough lots of people want their new TV systems at this time of year which when taken with recent storms blowing dishes around means both customer services and the engineers are extra busy. 

==========================


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Post 9 of 16
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Re: [removed] custom service


@Chrisee wrote:

 

 

Strangely enough lots of people want their new TV systems at this time of year which when taken with recent storms blowing dishes around means both customer services and the engineers are extra busy. 


But then that's exactly why Sky should make sure they have an adequate amount of staff to cover all requirements, surely? Perhaps I could accept the "extremely busy at this time of year" excuse if we didn't see this kind of complaint on here all year round. There is absoultely no reason why this customer should not be on the phone to Sky every day, perhaps twice a day - I know I would be. Unfortunately with this type of thing, unless you make a noise you get nowhere. Sky may be very bsy, but that is not by any stretch of the imagination the fault of the customer, and we should not have to put up with second rate service just because Sky are too tight to employ the correct amount of poeple.

First Assistant Director
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Post 10 of 16
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Re: [removed] custom service

 Thing is, how long does it take to do a box swap? Not long at all. So I don't ee why a box swap could not be fitted in.

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Oracle
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Post 11 of 16
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Re: [removed] custom service


@JonW42 wrote:

 So I don't ee why a box swap could not be fitted in.


No, of course not. That's because you have no clue about the engineers' workloads or scheduling arrangements, any more than the rest of us customers do.

Oracle
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Post 12 of 16
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Re: [removed] custom service


@JonW42 wrote:

 Thing is, how long does it take to do a box swap? Not long at all. So I don't ee why a box swap could not be fitted in.


@JonW42 That may be true and in an ideal world Sky engineers would be sat about twiddling their thumbs waiting for a job but it's not an ideal world. We also do not know what system the op is running Sky Q or Sky HD and for that matter what the actual problem is.

May not need a box swap if HD then does the op want to pay for Sky to come out to do a box swap when they could possible get one themsrlves cheaper.

 

Posts ovLovLunknows that we have not been made aware of by the op

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Oracle
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Post 13 of 16
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Re: [removed] custom service


@Pacco65 wrote:

@Chrisee wrote:

 

 

Strangely enough lots of people want their new TV systems at this time of year which when taken with recent storms blowing dishes around means both customer services and the engineers are extra busy. 


But then that's exactly why Sky should make sure they have an adequate amount of staff to cover all requirements, surely? Perhaps I could accept the "extremely busy at this time of year" excuse if we didn't see this kind of complaint on here all year round. There is absoultely no reason why this customer should not be on the phone to Sky every day, perhaps twice a day - I know I would be. Unfortunately with this type of thing, unless you make a noise you get nowhere. Sky may be very bsy, but that is not by any stretch of the imagination the fault of the customer, and we should not have to put up with second rate service just because Sky are too tight to employ the correct amount of poeple.


They either have a surplus of engineers for most of the year and can offer next day appointments all the time, or a lower number and sometimes have to deal with disappointed customers like this.

 

The former would be great, but at what extra cost? 

Runner
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Post 14 of 16
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Re: [removed] custom service

To be honest, & I did mention it, if I were a new customer and wanted an engineer to set up the Sky experience pre-Christmas would they have said, “you’ll have to wait until January before we can start taking your money”. I think not. We live in the UK where let’s be honest (and I live in Aberdeen) we do get some weather situations we’d rather not have but paying over £130 a month then be told sorry no tv over the Christmas period is unfortunate isn’t good enough. Why would they not hire contractors over the winter period so assist with these issues and keep those who have been customers for many years content & serve those just joining Sky for the first time? 

Oracle
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Post 15 of 16
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Re: [removed] custom service

How to make an official complaint

Annie I DO NOT work for sky!


When posting your issue could you please include ALL the steps you have gone through to try and fix the issue so that people do not have to waste time suggesting things you have already tried, also be as detailed as possible with the information you provide as there can never be too much, thanks

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