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Why only put subtitles on 1st episode of a series?

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Camera Assistant
Posts: 262
Post 1 of 11
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Why only put subtitles on 1st episode of a series?

I have just watched the first episode of Escape At Dannemora & I was really enjoying it - started to watch episode 2, but there are no subtitles available.

 

Sky is really starting to infuriate me. Another series I'll have to pass on. 

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Sky Q from October 2018, 2TB Box (connected via ethernet), Multiscreen UHD, Entertainment, Cinema, HD, Box Sets, Kids, Talk Talk Faster Fibre Speed Boost (55mbps), LG OLED55E6V, iPhone XS Max, iPad Pro
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Executive Producer
Posts: 11,117
Post 3 of 11
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Re: Why only put subtitles on 1st episode of a series?

Don't know if you've checked recently but all episodes now have subtitles.

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Community Manager
Posts: 5,781
Post 2 of 11
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Re: Why only put subtitles on 1st episode of a series?

Sorry about the inconvenience this is causing you. Thanks for reporting it though. I've passed this on internally to be investigated. 

 

thanks 

Sam
Community Manager

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Executive Producer
Posts: 11,117
Post 3 of 11
396 Views

Re: Why only put subtitles on 1st episode of a series?

Don't know if you've checked recently but all episodes now have subtitles.

Researcher
Posts: 4
Post 4 of 11
325 Views

Re: Why only put subtitles on 1st episode of a series?

I have just tried and there are still no subtitles

Executive Producer
Posts: 11,117
Post 5 of 11
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Re: Why only put subtitles on 1st episode of a series?

I don’t know what you’re trying to view the episodes on but there are definitely subtitles on them now. 

Researcher
Posts: 4
Post 6 of 11
309 Views

Re: Why only put subtitles on 1st episode of a series?

Sky Q box download..subtitles are on the regular weekly programme but not to download 

Executive Producer
Posts: 11,117
Post 7 of 11
305 Views

Re: Why only put subtitles on 1st episode of a series?

I’ve been checking the downloads and so far every download has subtitles. 

 

Researcher
Posts: 4
Post 8 of 11
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Re: Why only put subtitles on 1st episode of a series?

I have tried episode 3 and and it has no subtitles but episode 4 does have..v strange.

Executive Producer
Posts: 11,117
Post 9 of 11
296 Views

Re: Why only put subtitles on 1st episode of a series?

I’ve double checked episode 3 and it does have subtitles. 

I don’t have Sky Q though so it could be an issue on there. 

First Assistant Director
Posts: 3,673
Post 10 of 11
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Re: Why only put subtitles on 1st episode of a series?

@Jenbo74  Delete the episodes and then go to Deleted under Manage to permanently delete them. What could be happening is that you've deleted them, but because they are still in Delete when you go to download the new versions, you get the old ones coming back.

 

Sky Q 2TB V1 -- LG 55UH850V UHD TV -- 1 Mini
Researcher
Posts: 4
Post 11 of 11
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Re: Why only put subtitles on 1st episode of a series?


Thank you!!! That has worked! Thanks for everyone's help

 

@JonW42 wrote:

@Jenbo74  Delete the episodes and then go to Deleted under Manage to permanently delete them. What could be happening is that you've deleted them, but because they are still in Delete when you go to download the new versions, you get the old ones coming back.

 


 

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