09-05-2016 06:59 PM
09-05-2016 07:15 PM
I just spoke to customer service and wanted to say how helpful and engaging they were and an absolute pleasure to chat to whilst they sorted my problem out, i hope sky continue to employ to such high standards.
14-05-2016 03:00 PM
19-05-2016 06:07 PM
Many thanks to Darren who did our Sky Q install today. He also did our Sky install in February when we moved in. Really nice guy and did a grand job! Hope my thanks is spotted and passed on!
Treorchy (South Wales) install 9am 19/5
24-05-2016 06:57 PM
Just a quick thanks vey much to the lady i just contacted on sky she gave me a better deal as i thought my monthly payment was a little expensive for just being a browser on the internet
But thanks to her i now pay less each month thanks for a great service sky never been let down yet
26-05-2016 10:30 AM
I would like to thank Paul for his support on my broadband issue yesterday. He helped me identify the issue and provide a replacement router. Throughout the call he was helpful, courteous and called me back to confirm the issue was resolved the next day.
I was very impressed given I was very frustrated prior to calling. I can't recommend highly enough.
27-05-2016 10:14 AM
29-05-2016 05:03 PM
Just wanted to say thanks to the gentleman who helped me today with broadband issues. It started on a chat and then he phoned me to ensure he understood the issues I was experiencing. On the chat he gave his name as Dale and during the call he apologised for having to leave me on hold while he asked his manager a question, but he explained he was new to the job. Well, from my perspective there was no need to apologise - as he's doing a great job: polite, intelligent and aiming to please - just what you want from customer services. I had thought at the end of the chat there would be the opportunity to provide feedback (which I've seen before) but I accidentally shut down the window so I may have missed it.
01-06-2016 12:35 PM
08-06-2016 09:47 AM
I just wanted to pass on my thanks for Sky.
I've contacted them twice in the last fortnight and each time they've helped me with amazing customer service. I haven't got a bad word to say about them.
Many thanks for all your help!
13-06-2016 07:49 PM
Many thanks to both Iain & Derek for their help in sorting out my account. They were both very courteous and went the extra bit in their assistance.
many, many thanks
We've noticed an amazing increase in the number of customers who share their customer service experience with us.
We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences.
How To Send Thanks To Sky?
Simply reply to this thread and we'll pass on your feedback to the right department/person.
16-06-2016 05:08 PM
I want to say a massive thank you to one of Your Staff who was helping me ober the Phone with billing issues on14 th June. Heather was amazing and she dealt with all my subscription bills very professionally . She not only was polite and understanding but also funny and cheerful. We had so much laugh and to be precise, I rang with Lost of complaints and wanted to leave Sky.
So i just want you guys to know how great she was doing and and whats most important, she sorted out everything for me in time so i could attend my zumba class . I even asked for her ID number so i could tell you this guys. It is HMC10 , she surely deserve a something Special for doing fabulous job over the Phone .
20-06-2016 05:29 PM - last edited: 20-06-2016 05:33 PM
my name is richard lewis, After a stressful couple of days contacting and dealing with sky via phone and live chat with no solution or satisfaction in sight , i had the pleasure today of speaking with an lovely lady called Lyndsy (didnt give last name), sorry if name spelt wrong Lyndsy, Who was more than helpful explaing to complete satisfaction an issue i had with my sky account,
she was friendly at all times and understood what my issue was and unlike 3 previous advisors she put my mind at ease and explained clearly without sarcasm or mumbling, she even contacted me back when she promised instead of leaving the issue to someone else another day, Lyndsy was a complete professional and understood what i was talking about without the need to explain myself repeatedly, that woman shoul be running the place not answering complaints, amazing lady and definitely deserves a raise in pay, i hope this message finds it's way to the person in question and is not igmored like most things at sky, thankyou lynsey, big hug from a very satisfied customer
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