21-01-2016 05:16 PM
21-01-2016 07:02 PM
24-01-2016 09:33 PM
I'm not quite sure if this is the right place to do it but I wanted to take the time to thank SAL!
The whole time I've been with Sky and with all the problems I have encountered Sal solved my problem in 5 minutes flat! Thank you for restoring my faith in human nature Sal, you're a credit to Sky, maybe they should get you training others on how to problem solve and deal with customers courteously and efficiently. Well done you! Thanks for being so understanding, reasonable and making my day. I can't praise you enough, but I forgot to ask your department, I do hope this reaches you, or more importantly your superiors, as I really hope your brilliant customer care is rewarded. Thanks again, Lou.😆
27-01-2016 08:16 AM
29-01-2016 03:31 PM
I too can't find a way to lodge a compliment (complaints are easy!), but I must thank the member of staff who guided me through the tests for what appeared to be an broadband outage over the last 24 hours. I came away from the conversation with a list of ideas which I've stored for future use. In fact, the problem seems to have been with the Google server which, according to many others on the Net, has been playing up. However, the lady at Sky took the time to make a thorough assessment of our line's performance, and I am grateful for her efforts.
09-02-2016 12:39 PM
Probarbly in the wrong place here, been searching for somewhere I could leave some feedback.
Spoke to Abigale today at sky and Found her polite and very helpful and reassuring. She helped me over the net then telephoned so i actually talked to someone. First class customer service.
09-02-2016 04:43 PM
Happy to join the general goodwill in here.
Just spoken to a lady called Sarah, and I am happy to say she was absolutely fantastic despite difficulties with the computer system.
A pleasure to deal with - polite, courteous and friendly.
She did mention that I may receive an e-mail survey, but wanted to post in here regardless just to show anyone looking that amongst the complaints, there are genuine cases of excellent customer service.