10-03-2016 09:38 AM - last edited: 16-03-2016 12:48 PM
We've noticed an amazing increase in the number of customers who share their customer service experience with us.
We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences.
How To Send Thanks To Sky?
Simply reply to this thread and we'll pass on your feedback to the right department/person.
16-08-2014 10:15 PM
17-08-2014 03:59 PM
on 24-08-2014 03:58 PM - last edited: 24-08-2014 04:07 PM by Kei+M
I wanted to send my thanks to a Sky adviser who helped me today. If possible I would like a more direct way of contacting his Team Manager. The adviser's name is Phill and he is from customer retentions (employee number <REMOVED>)
I explained to Phill my situation had changed as I have become extremely ill and he helped me sort through my package to bring my monthly subscription down while I am recovering. I work freelance and havent any access to sick pay. Phill listened carefully to what i really part of my package i liked and what i could live without. He was charming and funny, extremely helpful, and above all sympathetic to my situation. Please pass my gratitude to him and escalate to his line manager, because if every adviser was like him Sky would drastically reduce their negative image. Because he showed they would support me during this difficult time, i in turn will remain loyal to Sky. Maybe he could train others. Either way, hold on to this guy!
26-02-2015 08:52 PM
Thank you so much for your help today Bharat, it was a pleasure speaking to you. Thank you for your help with changing to Sky Talk. You helped me so much and you are a very good chat advisor. I give you 10 on 10!
03-04-2015 04:22 PM
From the moment we started the conversation about my issue regarding the Sky box Kamila was listening properly and showed great sympathy, she was able to assists me with great efforts and also recommend best choice in order to save money, cause of her my Sky box will soon be fixed and I can back to enjoy tv again
Would highly recommend Kamila for her customer services, hope hat Sky can notice her efforts.
18-04-2015 10:25 AM
12-05-2015 06:45 PM
I have just moved from Virgin to Sky
Loving it :-)
Engineers, on time and really helpful. I can find all the answers I want on this site
I would like to thank the engineerings that came out to me on the 16 of August who managed to sorted my sky out well done lads sorry not sure of there names as l was unable to be there my daughters were here and said how mice they were and very helpful. Many thanks . Dawn Rowlands
29-07-2015 05:22 PM
I dont appear to be the only one looking for a place to leave positive feedback which is a shame when you have a complaints department.
I had the pleasure of speaking with an Irish gentleman called John (didnt catch his last name) yesterday! Who was more than helpful, with helping me deal with a problem with my broadband.
He was patient, friendly and extremely informative at all times of what was going on. He contacted me back when was promised, and even contacted me back after the issue had been dealt with, as he noticed an additonal error. Instead of leaving the issue (which he easily could of done), he contacted me back to help figure out the on-going issue.
I usually dread dealing with these problems as I get passed around from person to person who just fob you off to the next person, which ends up highly frustrating and stressful! For once, after speaking with John I finished the phone call feeling more at ease and actually understanding the issue at hand!
Amazing customer service! cant praise him enough! John needs a raise!
Thank you again!
A positive feedback section would be useful, to ensure the staff members doing their jobs above and beyond, actually get the recognition they deserve!
Hugs for John!
29-07-2015 05:25 PM
God stuff, thanks for posting, two positive posts in one day !
11-08-2015 09:30 AM
I have contacted Sky on two occasions recently to downgrade my service as my financial circumstances have changed. I contacted Sky on the 7th August and spoke to Kerry (what a gem) and today to Lowry in Cardiff who was friendly helpful and charming.Staff like these will enhance the negative image Sky has aquired.I am going to stay solely due to these ladies efforts.Well done