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Engineer visit

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Engineer visit

I have an engineeer visit bookied but was told that I could go on line each day and see if there are any cancellations earlier than my booking to get someone earlier. Cannot find this on the web site, can anyone advsie whereI find this. All I can find is my existing engineer date and time nothing about cancellations.

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First Assistant Director
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Re: Engineer visit

Here is the help page on rescheduling your engineer visit.

 

https://www.sky.com/help/articles/reschedule-your-sky-tv-engineer-appointment

Sky Q 2TB V1 -- LG 55UH850V UHD TV -- 1 Mini
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Oracle
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Re: Engineer visit

I'm not sure if this is possible to do this as I have nevr come across this option either, I don't know if you use the MySky app to see if there is anything like this built into the app ?

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Oracle
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Re: Engineer visit


@Blondie1957 wrote:

I have an engineeer visit bookied but was told that I could go on line each day and see if there are any cancellations earlier than my booking to get someone earlier. Cannot find this on the web site, can anyone advsie whereI find this. All I can find is my existing engineer date and time nothing about cancellations.


@Blondie1957 It definitely used to be available as I used it to book my Sky Q installation on an earlier date that was before the redesign of the website.  You needed to go to the Sky.com website log in and I think it was under track my orders. Once there there was an option to to check on appointments available but cannot be sure that's where it was

 

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First Assistant Director
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Post 4 of 8
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Re: Engineer visit

Here is the help page on rescheduling your engineer visit.

 

https://www.sky.com/help/articles/reschedule-your-sky-tv-engineer-appointment

Sky Q 2TB V1 -- LG 55UH850V UHD TV -- 1 Mini
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Re: Engineer visit

I want to rearrange my installation date.

Sky support by phone is busy all day.

On the website:

"Available time slots

We’re sorry, but you currently can’t reschedule your engineer online.
Please contact us so that we can help you change your booking."

 

So, how can I rerrange?

Oracle
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Re: Engineer visit

@Andriy12345 other than trying the messaging options accessible here you'll have to persevere with calling, I'm afraid.

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Re: Engineer visit

Thank you for reply .

After help page:

"We’re sorry, but you currently can’t reschedule your engineer online.

Please contact us so that we can help you change your booking."

 

I know how to use help page

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Re: Engineer visit

Thank you Mark

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