lost my sky email....is this because I don't have sky anymore ?

[steve584]

lost my sky email....is this because I don't have sky anymore ?

[Mark39 · Accepted solution]

Can you expand on what you mean by lost your email? What happens when you try to log in here: https://www.sky.com/signin/email

Error message?

[steve584]

it says restricted on messages, and refers me back to homepage when I try to read emails, even though it registers that I'm signed in

[steve584]

when I try your link : https://www.sky.com/signin/email

it comes up as "you cannot open a new a/c anymore "....even though I haven;t asked to

[Mark39]

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@steve584 wrote:

when I try your link : https://www.sky.com/signin/email

it comes up as "you cannot open a new a/c anymore "....even though I haven;t asked to

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@steve584 that's the message usually displayed when the system can't find an email account linked to your login details. It does look, I'm afraid, as though your email account has been closed. That doesn't happen as a result of leaving Sky, but can happen if your account appears to be inactive for more than 12 months. Logging in via an email app or client, rather than via sky.com can appear to Sky as inactivity. They do warn you by email of impending closure. 

[caesarome]

@steve584 

The question is when did you last login to it ?

[jayach]

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@steve584 wrote:

it says restricted on messages, and refers me back to homepage when I try to read emails, even though it registers that I'm signed in

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What kind of messages are those, on-screen or text?