Discussion topic: i have new phone number
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Message posted on 18 Oct 2025 09:34 PM
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i have new phone number
you keep sending my e mail sign in code to my old phone which is no longer in use
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Message posted on 18 Oct 2025 09:56 PM
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Re: i have new phone number
If you kept a note of the Recovery Code as Sky recommended, you can use it to turn off 2 step login and set it up again with your new mobile number.
If you didn't keep a note of your Recovery Code, you'll need to call Sky who will turn it off on your behalf.
Message posted on 18 Oct 2025 10:14 PM
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Re: i have new phone number
That will be because you have not yet set it up to go to your new number as thye system would not know where to send it if you are yet to do this.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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