have found that some of my emails are 'automatically' going in to recycle bin, before I even know

[5nap1c55]

Have noticed that a good few of emails that have been sent to me - for some reason are 'automatically' going into my 'deleted' folder - instead of my inbox(?) 

Can anyone advise how/if I can sort this?

TIA

[caesarome · Accepted solution]

Login to your online account:

https://skyid.sky.com/signin/email/

Go to Settings > More Settings > Filters and remove anything here that is showing that emails should go to trash.

More help from Sky here:

https://www.sky.com/help/articles/emails-automatically-being-sent-to-trash

[5nap1c55]

Thank you @caesarome for your assistance .... will get this sorted now 🙂

[caesarome]

If you do need to remove a filter and you are sure you didn't set it up then to be on the safe side it might be worth changing your password:

https://skyid.sky.com/resetpassword/

[5nap1c55]

Thank you! :-))