This discussion topic has been answered Discussion topic: Why does my name on my emails come up as SKY. (Service Team) and not my name?)

This message was authored by: CLARENDON4NJ · ‎27 Jul 2022

When I send emails my name comes up as SKY.(Service Team) and not my name or my email address. Why is this and how can I change it?

This message was authored by: caesarome · ‎27 Jul 2022

Do you login online to access your emails, if so go to Settings > More Settings > Mailboxes > Your Sky email address > Name and make the change there and save the changes.

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This message was authored by: caesarome · ‎27 Jul 2022

Do you login online to access your emails, if so go to Settings > More Settings > Mailboxes > Your Sky email address > Name and make the change there and save the changes.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: jayach · ‎27 Jul 2022

How long has this been happening?

That is a rather suspicious error, almost as if your account may have been used for phishing emails.

As well as correcting the name, check all the other settings for possible changes and change your password, just in case. https://skyid.sky.com/resetpassword/email

This message was authored by: CLARENDON4NJ · ‎27 Jul 2022

Really helpful thanks. Knew it would be something obvious but I'm not an expert.

This discussion topic has been answered Discussion topic: Why does my name on my emails come up as SKY. (Service Team) and not my name?)

Why does my name on my emails come up as SKY. (Service Team) and not my name?)

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Re: Why does my name on my emails come up as SKY. (Service Team) and not my name?)

Re: Why does my name on my emails come up as SKY. (Service Team) and not my name?)

Re: Why does my name on my emails come up as SKY. (Service Team) and not my name?)

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