Unable to create an app password to enable Outlook to link to Yahoo mail

[Snapper67]

I've been using Outlook for yearss. Suddenly it stopped sending / receiving emails. I have tried absolutely everything to restore the service to no avail. When I try to create an app password in Yahoo I am told to login then go to the security page to generate an app password but there nothing shown on the security page other than 'security is OK' nothing more. Totally useless. Office 365 recently automatically installed an update and the problem started after that. I am using Windows10 with Outlook for Microsoft 365 current channel or insider built (no way of identifying which one). I have spent days trying to resolve the problem, following umpteen versions of how but nothing has worked. Without the app password I can get no further.

[Mark39]

Sounds kike you're trying to use the Yahoo password generator, which is the wrong one.

You need to use Sky's app password generator. There's a link here which takes you to it: https://www.sky.com/help/articles/problems-accessing-sky-mail-from-your-email-app

There's no link to it from your Sky Yahoo Mail account settings.

[jayach]

@Snapper67 

Here's a direct link to the generator: https://www.sky.com/sky-yahoo-mail/manage-apps

[neilla]

This fix won't work for me

[caesarome]

@neilla 

You haven't provided any details as to what your issue is so can you do this.

[Mark39]

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@neilla wrote:

This fix won't work for me

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We'll try to help if you give us some details.......

[neilla]

I upgraded my PC last week. I've used Office 365 Outlook with my sky email successfully for years. When I came to add my Sky email account it to my new copy of Outlook I found I needed an app password. The Account security screen in Yahoo Mail does not give me a generator option and  this link  https://www.sky.com/sky-yahoo-mail/manage-apps although provides an app password, it won't work

[caesarome]

After generating the 16 digit password via that link and you entered into Outlook in the password box what happens ?

[neilla]

An error screen appears that says "Something went wrong", with options

not "my email address"

change account

troubleshoot

though my email address appears on the left hand side as you would expect but is not functional

[caesarome]

Where are you seeing the error, via the link to generate the password or via Outlook ?

If via the link try completely logging out of this forum and then only login to the link.

[neilla]

The error is via Outlook

[caesarome]

Just a thought, you have said you are using Office 365 Outlook, is the Outlook you login to online or the program based one installed on your PC ?

[neilla]

program based one installed on my PC 

[jayach]

The generated passord is definately required for Outlook 365. When you generate it, use the copy link on the generator page and try pasting it into Outlook when asked.

[neilla]

THat's where the problem lies, this doesn't work!