Unable to access Sky Yahoo across all devices

[Billyc7c]

Morning all,

We have awoken this morning to find our Sky email account has disappeared off our Yahoo accounts on the app and online. I did manage to get into the account via the Sky website, but the last email recieved was yesterday, (26/6/23).

Anyone else have this problem?

[caesarome]

Have you tried setting the account up again on the app ?

[Billyc7c]

No, not yet. But the lack of new emails in the account today, makes me think the issue is not completely tied to accessibility? I will do at lunchtime though, but thx for the suggestion.

[Savo1965]

I also lost access to my Sky.com emails today on MacBook and iPhone.

Initially, it did not recognise my password. When I tried to reset it it did not recognise my recovery information.

I'm guessing I've been hacked.

Any suggestions on how to recover my account?

[Billyc7c]

My wife is now reporting the same on her fruit-based technolgy too!

[Mark39]

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@Savo1965 wrote:

I also lost access to my Sky.com emails today on MacBook and iPhone.

Initially, it did not recognise my password. When I tried to reset it it did not recognise my recovery information.

I'm guessing I've been hacked.

Any suggestions on how to recover my account?

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There's a known, intermittent problem with Apple Mail regularly reported here. 

If you can log in ok here, there's no issue with your Sky Yahoo Mail account: https://www.sky.com/signin/email

As an alternative to waiting for Apple to fix it, you could use a different email app, such as Outlook, Yahoo, or a client like Thunderbird.

[Billyc7c]

An update: just tried to re-establish the account on my android phone and I can't as the account is not recognised.

[caesarome]

On your Android phone have you tried setting it up as a Not Yahoo account or selecting Other then using these settings;

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

You will then need to generate a 16 digit password and use that instead of your usual one, you can do that here:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

[Savo1965]

Sorry, I don't think I explained my issue clearly.

I am unable to log into my Sky.com email account. I've tried several different devices and apps...still no good. The issue appears to be with Sky/Yahoo but neither seems interested in helping me.

[Mark39]

@Savo1965 what was the error message when you tried to log in via the link in my previous post?

[Savo1965]

I no longer have a Sky account so I'm unable to log in.

[Mark39]

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@Savo1965 wrote:

I no longer have a Sky account so I'm unable to log in.

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Use your email login credentials. 

[Savo1965]

That's the issue.

My email login has been compromised.

[Mark39]

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@Savo1965 wrote:

That's the issue.

My email login has been compromised.

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So the response is that your log in details are incorrect? Have you tried resetting your password via the link on the login page?

[Savo1965]

Yes, it says that it does not recognise my email address!!! Hence I think it's been hacked and the password changed.