Trying to get my sky email back up and running

[Shaun1965]

Not been able to log into my sky email for a considerable amount of time - getting the message below

We apologise for the inconvenience, but we have encountered a problem with your account.
Please contact (number stated) for further assistance.

Have spoken to the people at Sky on the phone number that is quoted and not getting anywhere

Can anyone help please

[Mark39]

What did Sky say? And roughly when were you last able to log in?

[Shaun1965]

They said that they couldn't see anything wrong with it - it all appeared to be as it should be.  Not been able to get into it for approx 6 weeks.  I had decided to just not bother but I have realised I do need to access it

[caesarome]

@Shaun1965 

Can you access your Sky account via here or are you presented with the same message:

https://www.sky.com/mydetails?isSoipUser=false

[Shaun1965]

@caesarome same message I'm afraid 😞

[caesarome]

@Shaun1965 

As strange as this sounds the fact you get the same message on that link is actually good news because what you need to do it to call that number and tell them that your online Sky account has been locked, do not mention email because as you have found out you will get no where with this. If you manage to get to talk to someone who can unlock it you should find that you can also access your email account as well.

I'm not sure what number you used so if you haven't try this one:

https://www.sky.com/help/articles/how-to-unlock-your-sky-account

[Shaun1965]

@caesarome I'm in.  Thank you for your advice much appreciated 🙂 👍