Some emails recently rejected as spam but not in spam folder
Recently not receiving emails with attachment from one sender. They are not in the spam folder, just being marked as spam and not delivered. The last similar email was received on 22 March with no problem. We attempted to make this a safe sender by setting up a filter and the sender retried sending, with no success, and still nothing in spam folder.
Re: Some emails recently rejected as spam but not in spam folder
Thanks for your quick response.
They said it looked as if it had been rejected as spam and suggested making them a safe sender by using a filter. They then tried resending but it still hasn't arrived.
Nothing in the spam folder, having checked Sky Yahoo using iPad, android phone and laptop.
Full rejection message not available to anyone I'm able to contact 😒
But I suspect the incoming domain has been marked as spam by Sky. How can I contact Sky to question this?
Well you could give Sky a call, but I suspect any adviser you speak to won't have the knowledge or inclination to help with this. Most likely they'll tell you to speak to Yahoo, which I'm afraid is a fob-off as Yahoo won't be able to help. If these are important contacts, you might want to consider a new email provider.
