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Sky mail not working on Android or Desktop

Runner
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Sky mail not working on Android or Desktop

My email stopped working on both my Android phone and Desktop yesterday afternoon.

 

If I log in online it is fine

 

I have reset the password. No joy

 

I uninstalled and reinstalled. No joy

 

I've rebooted. No joy

 

I can't find anything about any issues anywhere?

 

Help please

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Oracle
Posts: 19,231
Post 2 of 7
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Re: Sky mail not working on Android or Desktop

Which password are you using? Your Sky ID password or the special 16 character one geterated on the sky website for use on mobile devices?

Annie I DO NOT work for sky!


Sky Customer since 1989, Sky forum Oracle since 2012, Sky+HD user, Public beta tester for Sky, Apple & Microsoft, Computer analyst/programmer, Web designer, Xbox One X Gamer, I love technology, my main viewing is with YouTube & Twitch

when posting your issue could you please include ALL the steps you have gone through to try and fix the issue so that people do not have to waste time suggesting things you have already tried, also be as detailed as possible with the information you provide as there can never be too much, thanks

Oracle
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Post 3 of 7
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Re: Sky mail not working on Android or Desktop

As @Annie+UK has said you might need to generate yourself a 16 digital password and use this if you are not already, you can do that here:

 

https://www.sky.com/help/articles/secure-your-sky-yahoo-mail-account

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Runner
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Re: Sky mail not working on Android or Desktop

Thanks, that did it.

Am I the only person in England who didn't know about that and couldn't find anything about it anywhere?

Oracle
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Re: Sky mail not working on Android or Desktop


@Bwfcboy wrote:

 

Am I the only person in England who didn't know about that 


No you did as quite a few people judging by other posts on here have also been caught out by it. Sky have post up a sticky thread at the top of the page in this forum about it.

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Camera Operator
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Re: Sky mail not working on Android or Desktop


@caesarome wrote:


Sky have post up a sticky thread at the top of the page in this forum about it.


 

There's nothing in the current sticky post about the 16 digit app password, it's all about GDPR. In my opinion there should be a sticky post about it.

Oracle
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Post 7 of 7
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Re: Sky mail not working on Android or Desktop


@aoxm84 wrote:

In my opinion there should be a sticky post about it.

Yes you are correct both times over here, there should really be a sticky about this.

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