Sky email on new Samsung S23 Ultra using the Outlook App?

[SJJohnson]

So I had a Samsung S22, upgraded to the S23 Ultra, the Outlook App was transferred over but no setting from the S22 to S23.  On trying to upload the sky email account to Outlook, ive gone to Outlook App to:

• Add email
• Selected Add an Email Account
• Clicked Continue
• Entered my sky email address
• Selected the 'Not Yahoo' tab top right
• Clicked change account provider
• selected IMAP
• entered my name
• entered description
• entered imap.tools.sky.com
• entered 995
• ensured SSL/TLS was selected
• enetered my username/sky email in full
• entered my password generated from the sky app generator
• entered smtp.tools.sky.com
• entered 587
• entered my username/sky email in full
• entered password as above
• tapped the tick top right of the screen
• Attempted to log in
• Log-in Error - The connection to your email server timed out.  Please check your email settings.

This is now very boring , I have been trying on n off for the last 5 days and I'm about to .....

Can someone please help?

[Mark39]

Have you see this post?

https://helpforum.sky.com/t5/Email/Sky-yahoo-email-no-longer-working-on-outlook-app-android/m-p/4314...

[twilight+princess]

I found the sky.tools no longer works but the yahoo ones do:

Incoming Mail (IMAP) Server

• Server - imap.mail.yahoo.com
• Port - 993
• Requires SSL - Yes

Outgoing Mail (SMTP) Server

• Server - smtp.mail.yahoo.com
• Port - 465 or 587
• Requires SSL - Yes
• Requires authentication - Yes

Your login info

• Email address - Your full email address 
• Password - Generate App Password
• Requires authentication - Yes

From: https://uk.help.yahoo.com/kb/sky/SLN4075.html

[SJJohnson]

Thank you both, the imap.tools.yahoo.com server just times out when i click the tick top right so that doesnt work for me.

And I'm putting in exactly the right information from the previous posts for both yahoo and sky, this is so annoying...

Don't know what to do now 😞

[jayach]

The port for the SMTP server should be 465, not sure it having that wrong would cause what you are seeing.

[caesarome]

---

@SJJohnson wrote:

• entered imap.tools.sky.com
• entered 995

---

I'm not sure if this is a typo as it should be port 993.

[jayach]

---

@SJJohnson wrote:

Thank you both, the imap.tools.yahoo.com server just times out when i click the tick top right so that doesnt work for me.

---

Thats because it should be imap.mail.yahoo.com.

[jayach]

---

@caesarome wrote:

---

@SJJohnson wrote:

• entered imap.tools.sky.com
• entered 995

---

I'm not sure if this is a typo as it should be port 993.

---

I missed that, Doh.

[SJJohnson]

Ok, im old and a numpty.

So, I have now used the correct imap.mail.yahoo.com and smtp.mail.yahoo.com, server 993 and 465 with my full email username and the newly created 16 digit password, nothing, it says, Please check your email and password.

[jayach]

When you enter the password, are you using the copy link on the generator page and pasting it into the password field?

[caesarome]

Do you get the same error if you use Sky's servers:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

[SJJohnson]

Hi, ive been using my laptop and typing in.

[jayach · Accepted solution]

---

@SJJohnson wrote:

Hi, ive been using my laptop and typing in.

---

Try using the generator in a browser on the phone pasting it in. 

Might not make a difference, but it's how I always do it.

[SJJohnson]

Thanks Jay, having used the yahoo details provided earlier, and then using the phone browser, job done, thank you to everyone that helped an aged grumpy stuck in my ways with Outlook type of bloke, sorted! 🙂

[SJJohnson]

Also, thank you Virginia for your Yahoo suggestion 🙂