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Discussion topic: Sky email account of my partner locked

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This message was authored by Sam+Jr. This message was authored by: Sam+Jr.

Sky email account of my partner locked

I am the Sky main account holder and my email account ID n____.s_____@s.c is working OK. But my partners email account ID is locked p_____.s_____.sky.c is locked. Can anyone help please. Thanks a lot.


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Sky email account of my partner locked

Posted by a Superuser, not a Sky employee. Find out more

@Sam+Jr. 

Then call on 150 from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Sky email account of my partner locked

Posted by a Superuser, not a Sky employee. Find out more

Has your partner tried resetting their password?

https://skyid.sky.com/resetpassword

 

If that doesn't resolve it, they'll have to call the number given on the account locked message.

This message was authored by caesarome This message was authored by: caesarome

Re: Sky email account of my partner locked

Posted by a Superuser, not a Sky employee. Find out more

If you do call @Sam+Jr. just tell them your Sky account is locked as you might not get very far if you mention email as someone will try to get you to go to Yahoo but they can not help with Sky accounts.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Sam+Jr.
Topic Author
This message was authored by Sam+Jr. This message was authored by: Sam+Jr.

Re: Sky email account of my partner locked

  • Have tried the link. It does not work..it gives a no. starting  0344. This is an automated help service which doesn't resolve the problem.
This message was authored by Mark39 This message was authored by: Mark39

Re: Sky email account of my partner locked

Posted by a Superuser, not a Sky employee. Find out more

They'll need to call the general customer services number, in that case.

This message was authored by caesarome This message was authored by: caesarome Answer

Re: Sky email account of my partner locked

Posted by a Superuser, not a Sky employee. Find out more

@Sam+Jr. 

Then call on 150 from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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