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Discussion topic: Sky (Yahoo) mail is received in Yahoo Archive.

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This message was authored by: Wormskin

Sky (Yahoo) mail is received in Yahoo Archive.

My Sky email arrives in the Yahoo archive box on my.9th generation iPad. IIt was not always like this but it has been like this for 12 weeks or more. I have tried uninstalling and reinstalling the email but it does not correct itself!

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This message was authored by: caesarome

Re: Sky (Yahoo) mail is received in Yahoo Archive.

Posted by a Superuser, not a Sky employee. Find out more

@Wormskin 

How do you access your emails on this iPad, do you login to the Sky website, if so have you checked these settings:

 

https://skyid.sky.com/signin/email/


Go to Settings (the screw icon on the right hand side) > More Settings > Filters and remove anything that you did not setup.

 

If you have had to make a change then logout and change your password:

https://skyid.sky.com/resetpassword/


You might want to give some thought to setting up two step verification as per this:

https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification


If you do set this up it in important that you make a note of and keep safe the recovery code.

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