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Sky Yahoo mail and Chrome

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Sky Yahoo mail and Chrome

Hi, 

I have recently installed the new Sky Q hub in readiness for the arrival of Sky Q in a few weeks time. However, since I put the Q Hub on, I have been unable to access Sky Mail when using Chrome on my laptop. It does work when I use an incognito window. I have tried clearing cookies, browsing history and the cache and have searched the 'net but I keep getting an HTTP 400 error.

How can I solve this please?

Sky Q 2TB, 2 Mini Boxes, Sky Fibre.
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Oracle
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Post 13 of 20
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Re: Sky Yahoo mail and Chrome


@Jason2310 wrote:

on the first link and on the second link I get a Sky iD Error 288.


For this error try rebooting your broadband router so it picks up a new IP address, leave it off for 5 minutes or so before powering it back up.

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Oracle
Posts: 67,427
Post 2 of 20
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Re: Sky Yahoo mail and Chrome

Hi @Jason2310

 

Are you able to access your emails via either Internet Explorer or Firefox ?

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I do not work for Sky.
Oracle
Oracle
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Post 3 of 20
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Re: Sky Yahoo mail and Chrome


@caesarome wrote:

Hi @Jason2310

 

Are you able to access your emails via either Internet Explorer or Firefox ?


Or via an email client which I always think is the preferred option

Stuart R
I am responsible for the content, but not the way it is presented, I have some sight issues
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Post 4 of 20
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Re: Sky Yahoo mail and Chrome

Hi thanks for the prompt reply. Yes I have just tried IE and I can access my mail albeit somewhat slower than on Chrome. I don't have any extensions running on Chrome either.

Sky Q 2TB, 2 Mini Boxes, Sky Fibre.
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Post 5 of 20
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Re: Sky Yahoo mail and Chrome

Thanks for your reply.

I have always used Chrome with no errors. I have logged in to Sky.com and tried accessing Mail from there but I still keep getting the HTTP 400 error unless I use an incognito window.

Sky Q 2TB, 2 Mini Boxes, Sky Fibre.
Oracle
Posts: 67,427
Post 6 of 20
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Re: Sky Yahoo mail and Chrome

Have you tried clearing Chrome cache and cookies and then closing it down before loading it up again, also what link are you actually using to login to your emails ?

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If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
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Post 7 of 20
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Re: Sky Yahoo mail and Chrome

I have cleared all of the cache, cookies and browsing history. I have restarted the laptop.

I have tried using my normal bookmark shortcut to log in with no joy and I have tried signing into Sky.com and clicking on the email button there. 

I don't understand why it is working  on my phone and in an icognito window.

Sky Q 2TB, 2 Mini Boxes, Sky Fibre.
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Post 8 of 20
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Re: Sky Yahoo mail and Chrome

The URL I get when the HTTP ERROR 400 message comes up is:- I have removed the 'https://' and 'ogwam' and sky

/opensso/SSORedirect/metaAlias/idp?SAMLRequest=hZHRToMwFIbvfQrS%2BwKFMrdmsEyNccnUZWNeeGMKlK0R2tlTiHt7EbZk3szLJn%2B%2Fc%2F7vTGffdeW0woDUKkbE9ZEjVK4LqXYx2qaPeIxmyc0UeF0FBzZv7F6txVcjwDpzAGFs9%2B9eK2hqYTbCtDIX2%2FUyRntrD8A8r9I7qdwj32vt5rr2epAHn0ev5ZUsuBXIWTzE6OM2zMJsVBBcZmGEaViWmJdBiDO%2F9LlPJ3QU0S4K0IiFAsuVjVHgkzH2KSYkJWNGCYsiN5zQd%2BSsjLY619WdVEOVxiimOUhgitcCmM3ZZv68ZIHrs2wIAXtK0xVevW7SHtDKQpiXLv1PG%2BS8nf0Fv%2F46owrYYOz64MNpS5QMgllfz1wSrgP4%2BQQoubri1LvkJ6fn33smPw%3D%3D&RelayState=https%3A%2F%2Fsky.mail.yahoo.com&.lts=1523472115

Sky Q 2TB, 2 Mini Boxes, Sky Fibre.
Oracle
Posts: 67,427
Post 9 of 20
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Re: Sky Yahoo mail and Chrome

Can you post the actual bookmarked link you are using so I can give it a try as I use Chrome as well.

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If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Researcher
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Post 10 of 20
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Re: Sky Yahoo mail and Chrome

This is what I use - http://mail.tools.sky.com/mail/?AuthEventSource=SSO#inbox

Sky Q 2TB, 2 Mini Boxes, Sky Fibre.
Oracle
Posts: 67,427
Post 11 of 20
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Re: Sky Yahoo mail and Chrome

That link works OK for me @Jason2310 as does this one that I use:

 

https://skyid.sky.com/signin/email/

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I do not work for Sky.
Researcher
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Post 12 of 20
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Re: Sky Yahoo mail and Chrome

Neither work for me!!!!!! This is bloody frustrating. I get the HTTP ERROR 400 on the first link and on the second link I get a Sky iD Error 288.

Sky Q 2TB, 2 Mini Boxes, Sky Fibre.
Answer
Oracle
Posts: 67,427
Post 13 of 20
1,455 Views

Re: Sky Yahoo mail and Chrome


@Jason2310 wrote:

on the first link and on the second link I get a Sky iD Error 288.


For this error try rebooting your broadband router so it picks up a new IP address, leave it off for 5 minutes or so before powering it back up.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Researcher
Posts: 9
Post 14 of 20
724 Views

Re: Sky Yahoo mail and Chrome

@caesarome thank you so much for your patience and all of your help thus far but having powered off the router for the 5 minutes and turned it back on the problem still exists on Chrome.

Sky Q 2TB, 2 Mini Boxes, Sky Fibre.
Researcher
Posts: 9
Post 15 of 20
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Re: Sky Yahoo mail and Chrome

I have just cleared all of the cache and cookies and data but this time I did it from All Time and it has worked so I can now carry on as normal. 

Thank you @caesarome

Sky Q 2TB, 2 Mini Boxes, Sky Fibre.
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